Medical Office Assistant - MOA (FT)

**About Us** Arbutus Medical Clinic is a locally owned, family-run medical practice serving the Sunshine Coast community. We are building a respectful, collaborative environment where patient care and staff wellbeing are equally valued. We listen to our staff and make positive changes where we can. We are seeking an **entry-level Medical Office Assistant**. Formal MOA training is not required as we are prepared to train the right individual, but *prior experience may be an asset*. We are primarily looking for someone with strong interpersonal skills, professionalism, and comfort using modern technology. **About the Role** As the first point of contact for our patients, you will play a central role in creating a calm, organized, and welcoming clinic environment. This is a fast-paced position requiring strong communication skills, discretion, and the ability to manage multiple priorities at once. *Key Responsibilities* * Greet patients and manage check-in and check-out processes * Answer and manage a multi-line phone system * Schedule appointments and manage calendars efficiently * Maintain accurate electronic medical records (EMR) * Coordinate referrals, forms, and correspondence * Support physicians and clinical staff with administrative tasks * Maintain strict patient confidentiality at all times **What We’re Looking For** We understand that applicants in our region may not have formal MOA training. The following attributes are more important to us than prior medical experience: *Essential Soft Skills* * Comfortable interacting with high volumes of patients daily * Strong verbal communication and phone etiquette * Ability to multi-task without becoming overwhelmed * Calm and professional under pressure * Excellent organizational skills and attention to detail * Demonstrated ability to maintain confidentiality and discretion *Technology & Administrative Skills* * Confident computer literacy (typing, email, document management) * Comfortable learning new software platforms * Familiarity with cloud-based systems (e.g., shared drives, online booking, secure portals) * Ability to troubleshoot minor technical issues independently Previous experience in hospitality, customer service, reception, retail, or other high-interaction roles is highly valued. What We Offer * **$26.50/hour (Sunshine Coast Living Wage), after probation period** * Extended health and dental benefits * Annual performance-based bonus * Monthly team social events * Structured training and mentorship * A respectful, supportive, and collaborative workplace culture **Why Join Us?** This is an opportunity to build meaningful skills in healthcare administration while serving your local community. We are committed to developing capable, confident team members and providing long-term stability within a growing clinic. **How to Apply** Please email your resume and a brief paragraph explaining why you are interested in the role to: **info@arbutusclinic.ca** Subject Lin