Dental Receptionist

Here at our Dental Clinic, we like to provide our patients with a stress free and enjoyable dental experience. Ultimately together, our goal is to change the way patients feel about coming to the dentists. We’re looking for a part-time dental receptionist who can make our patients feel comfortable, heard, and welcomed from the minute they enter, leave, and contact the office. We require someone who is a **team player**, has a **positive attitude,** able to **multi-task**, is **self-motivated** and always willing to **continue to learn and grow**! We value working as a team, supporting each other, and constantly trying to make our office better. We want to provide our patients with a lifelong lasting impression and deliver great dental care. Our clinic is in Kitsilano and has been open for over 6 years. To allow us to cater to all types of patients we are open on Tuesdays and Wednesdays from 8:30 am until 8:00 pm and Thursdays to Saturdays from 8:30 am until 5:30 pm. **Responsibilities** - Greet and welcome patients in a friendly and professional manner. Collect and verify patient information and insurance details. Maintain patient records and ensure accurate data entry. - Booking, rescheduling, and confirming appointments. Maintain the offices schedule efficiently and assisting the patients to complete necessary forms and documentation. Ensuring accuracy and confidentiality. - Checking in, checking out/processing insurance claims, collecting payments from patients, and ensuring accurate billing. Process and file insurance claims and verify coverage. Manage patient billing and insurance claims. - Answering phone calls, addressing patient inquiries, concerns, having strong written and oral communication skills. Responding to phone calls and emails in a timely matter. Being detail-oriented with the ability to take accurate messages. If necessary, direct calls to the appropriate personnel - Assist with other administrative tasks as assigned by the manager to meet the needs of the business in an efficient manner - Maintaining the safety of the workplace by contributing to the upkeep of cleanliness and organization of reception area and staff area. - Ability to submit predeterminations and follow up with patients on these predeterminations. Be comfortable discussing proposed treatment and fees associated with treatment as well as confident booking recall and hygiene appointments. (Preferred but can be taught) **Requirements or Education and Experience:** Dental receptionist certificate and/or 1 year + of dental receptionist experience is preferred. If the right candidate has 2+ years of receptionist experience in a service industry, we are willing to interview. **CLEARDENT** knowledge is preferred. **Job type/Schedule:** 8 hours, Part Time with the option to become Full time; 2-4 days per week (2 evening shifts, as well as every other Saturday). \* Evening shift are on Tuesday and Wednesday from 11:00 am until 8:00 pm and Satu