Driver Licensing Clerk (Clerk 3)

**Competition # :** 50414 **Department:** Public Works **Location:** HALIFAX **Type of Employment:** Permanent **Union Status:** NSGEU - NSPG **Closing Date:** 22-Nov-26 (Applications are accepted until 11:59 PM Atlantic Time) **About Us** ------------ Maintaining our provincial infrastructure is no small job. We’re recruiting road safety professionals to help our Province achieve big things. The Road Safety Division at the Department of Public Works is responsible for the administration of drivers and vehicles in the province. We are responsible for the policies, legislation, and regulations that guide Road Safety in our province. We operate in a proactive regulatory environment. We maintain records regarding driver licensing, medical fitness, driver competency, and compliance, all working together to ensure a safe road network. **About Our Opportunity** ------------------------- As the Driver Licensing Clerk, you will be primarily responsible for supporting the Driver Licensing Unit. This work is conducted within a regulatory environment with decisions and actions being governed by the provincial Motor Vehicle Act and associated regulations. We are a supportive and busy team; daily, there is never a dull moment with interesting experiences to encounter. We operate in a fast-paced environment where the decisions you make have a direct impact on clients. Confidentiality is of utmost importance too, given the sensitive information you will encounter on a regular basis. **Primary Accountabilities** ---------------------------- As the Driver Licensing Clerk, you will respond to a high volume of telephone inquiries and given that processing occurs simultaneously, we require your strong multi-tasking skills to manage multiple interruptions and help keep our goals on track. You are responsible for the accurate and timely posting of transactions and information to driver records; strong analytical and communication skills are essential as the information you deal with is often complex and a timely response is required. As part of the overall records management process, you will maintain driver records, review reports, and obtain additional information on case files. You will prepare files for review by the Driver Licensing Coordinators and Deputy Registrar, as well as issue a high volume of written correspondence outlining the Deputy Registrar’s requests and decisions. This position provides the opportunity to work in conjunction with the Service Nova Scotia Contact Center, Access Nova Scotia, and other Registry of Motor Vehicle staff with regards to driver record matters. You will also have exposure to sources of external information including Law Enforcement, Physician / Medical Professional and information from other Canadian provinces and territories. **Qualifications and Experience** --------------------------------- You have four (4) years of related experience in a customer service and/or administrative environmen