Senior Manager, AI Data Centre Operations

Location Kamloops, British Columbia Category Operations & IT Infrastructure Job Id 431808 **Req Id:** 431808 Connection is everything. It drives us to innovate, explore, and stay close to what matters to us most. At Bell, we’re building a more connected future through world-class networks, AI-powered solutions, and digital experiences that elevate how people live, work, and play every day. We believe in empowering people. That’s why we equip our teams with cutting-edge technology, AI tools, and a collaborative environment that supports creativity and growth. Want to be part of a diverse team where your work makes a real impact? If you’re inspired by innovation that advances how people connect and transforms what’s possible, you belong on #TeamBell. On the Bell Business Markets team, you’ll be a vital part of making innovation happen for enterprise-scale customers. You’ll deliver advanced solutions in areas such as IoT, Mobility/5G, Cloud, Cyber Security, Voice, Collaboration & Contact Centre and Internet & Private Networks. At Bell, your skills and expertise will help set us apart as we continue to be the leading provider of digital connections and next generation services to businesses and governments. **Summary** ----------- We are seeking a Senior Data Centre Manager to lead the day-to-day operations of a mission-critical Data Centre, ensuring high availability, reliability, safety, and compliance. This hands-on leadership role is responsible for managing on-site operations and staff, overseeing incident, change, and capacity management, and partnering closely with Facilities, Network, Security, and external vendors to maintain operational excellence in a 24/7 environment. The role is customer-facing and requires strong interpersonal skills, sound operational judgment, and the ability to influence cross-functional stakeholders while meeting service level, audit, and regulatory requirements **Key Responsibilities** ------------------------ * Lead and manage the local Data Centre operations team, including staffing, training, on-call coverage, succession planning, and performance management to ensure sustained operational excellence. * Partner with Facilities to ensure availability and reliability targets are met for all critical systems, including power, cooling, fire protection, and security. * Lead site-level incident response, recovery, and post-incident reviews, serving as the operational escalation point during major events. * Support preventive and corrective maintenance activities by reviewing and approving MOP, SOP, and EOP activities through established change-control processes. * Monitor capacity across power, cooling, and space; plan expansions; and coordinate customer moves, adds, changes, and commissioning of new loads. * Drive continuous improvement in safety, operations, and energy efficiency, including PUE, by leveraging DCIM, operational KPls, and best practices. * Support customer onboarding by contrib