Operational Risk and Insurance Interim Team Lead

You’ll feel great about a career with March of Dimes Canada At March of Dimes Canada, our collective work matters. As a leading national charity backed by a history of more than 70 years of impact, we’re dedicated to being Canada’s leading service provider, resource, and advocate, empowering people with disabilities to live and thrive in communities nationwide. Our collective efforts are rooted in our Purpose, Vision, and Mission, which inform how we drive all our work forward. * Purpose: Champion equity. Empower ability. * Vision: An inclusive, barrier-free society for people with disabilities. * Mission: To be Canada’s leading service provider, resource, and advocate, empowering people with disabilities to live and thrive in communities nationwide. **This Opportunity:** The Interim Lead, Operational Risk & Insurance is a hands-on, senior contract leader engaged for a three-month term to provide immediate leadership of March of Dimes Canada’s (MODC) insurance and operational risk activities. The role will maintain continuity of the Property and Casualty Insurance Program, claims management, incident reporting, contract risk analysis and Business Continuity Planning (BCP), while strengthening processes, tools and accountabilities so that the function is well positioned for a permanent Senior Manager. The Interim Lead is expected to step in quickly, establish credibility with senior leaders, the insurance broker and insurers, and work across MODC’s programs and shared services to resolve priority issues. The role will link operational risk and insurance activities to MODC’s Risk Appetite Framework (RAF) and enterprise risk management (ERM) practices, and will leave behind documented processes, a clear status of open matters and a practical transition plan. **Key Deliverables (3-Month Term):** * Days 1–30 (Stabilize): Assess the current state of the insurance program, open claims, incident reporting and contract risk reviews; confirm priorities with the Vice President; establish working relationships with the broker, insurers and key MODC leaders; triage and resolve urgent items. * Days 31–60 (Strengthen): Streamline the incident reporting and escalation process and claims workflow; clarify roles between Risk & Resilience and business owners; update contract risk review thresholds and guidance; advance insurance renewal * Days 61–90 (Embed and Transition): Deliver a quarterly incident and claims trend report; document key processes and tools; align operational risk reporting with the RAF; provide a written transition plan, status of open matters and recommendations for the permanent role. **Responsibilities:** Insurance Program Leadership * Leads MODC’s Property and Casualty Insurance Program across all lines of coverage, serving as the primary contact for the insurance broker and insurers. * Leads and manages insurance claims, ensuring timely insurer notification, effective liaison with adjusters and MODC leaders