Team Lead, Air Export

If you are a current DSV employee and interested in a position in another country,please contact your Human Resource representative to discuss the process and requirements of applying. Job area: Managerial **DSV – Global Transport and Logistics** DSV encourages inclusivity and are committed to diversity in the workplace while welcoming applications from all qualified individuals including women, members of visible minorities, aboriginal persons, and persons with disabilities. Our goal is to provide an inclusive environment for all to succeed. We work with candidates with disabilities throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to Human Resources should you require accommodation during the recruitment process. Location: CAN - Milton, Yukon Court Job Posting Title: Team Lead, Air Export Time Type: Full Time Compensation: Salary starting at $**53,540 per year** , plus eligible benefits, in accordance with experience and internal equity *This posting is for an existing vacancy and not intended to create a talent pipeline* **SUMMARY** The function of the Operations Team Lead is to oversee the processing of all shipments, as well as the movement and monitoring while in route. Lead the handling of shipments ensuring compliance with DSV’s Corporate guidelines as well as government regulations. This role will have direct communication with customers, overseas offices and carriers is required. This role mentors and trains new staff as well as update internal and external process changes from time to time. **KEY DUTIES AND RESPONSIBILITIES** * Daily management and coordination of shipments * Lead and direct desk level, day to day operations of the Operation Department * Champion process and procedure to meet or exceed company KPI requirements * Establish and coordinate schedules with carriers and tender shipments * Prepare and publish reports as requested * Mentor and train new staff from time to time * Act as the first escalation point for operational and customer service issues. * Proactively identify problems and swiftly implement the appropriate solution * Responsible for cost containment of shipments * Evaluate shipments, consolidate loads, select most cost-effective method of delivery * Daily Communication with customer on relevant issues and resolution * Manage new account implementation from standard operating procedure to execution * Ability to demonstrate deductive logic, problem solving and trouble shooting skills * Effectively deal with any issues that arise within scope of responsibility * Work with Management to continually improve department operations with focus on productivity * Will assign and manage workflow * Responsible for his/her team performance including staff development, recognition through daily desk level oversight, guidance and coaching * Perform another assigned task/responsibilities * Adhere to all company policies, procedures, an