Customer Success Manager – Belgium

**Let’s build something great, together!** ------------------------------------------ At Proprli, we’re not just transforming real estate management; we’re reimagining how owners, property managers, and tenants collaborate. As we grow our presence in Belgium, we’re looking for a Customer Success Manager to help build a strong foundation for our success in this market. Someone who thrives in a builder role, loves creating structure, and wants to be part of something big. This is your chance to play a key role in growing Proprli in Belgium. You’ll work closely with our Head of Benelux and our International Customer Success Manager and team, while directly supporting Belgian clients to get the most out of our platform. It’s a unique, high-impact role for someone who is both strategic and hands-on. **About Proprli** ----------------- Proprli is an innovative AI powered platform connecting real estate owners, property managers, and tenants. We centralize communication, maintenance, building compliance, procurement, and document management, empowering stakeholders to manage portfolios efficiently and transparently. Collaboration is at the heart of what we do. By streamlining processes we help maximize real estate value, without the hassle. **Your role: shaping success in Belgium** ----------------------------------------- You’ll be the trusted partner for our Belgian clients, supporting onboarding, training, and long-term success. With client empathy and a structured mindset, you’ll help users get the most from the Proprli platform. At the same time, you’ll help shape our Belgian market approach internally, working closely with our Head of Benelux and the international customer success team. This is more than a Customer Success role, it’s a launchpad for impact. **You will:** ------------- * Be the first point of contact for Belgian clients, guiding them through onboarding, training, and adoption * Help build and strengthen Customer Success in Belgium — processes, playbooks, and support systems — in close collaboration with our International Customer Success Manager and team * Develop strong client relationships and turn customers into enthusiastic Proprli ambassadors * Represent the voice of the customer internally to influence product development and roadmap priorities * Lead live trainings, host webinars, and create scalable content in Dutch, French, and English * Identify opportunities to increase platform usage, reduce churn, and enable expansion * Work directly with our Head of Benelux and international customer success manager to define and execute local market strategy **You bring:** -------------- * 2+ years in Customer Success, Account Management, or a client-facing role * An entrepreneurial mindset. You love building, not just following * Fluency in Dutch, French, and English * Excellent communication and problem-solving skills * Calm, organized, and positive, even when things get messy * Experience in real estate or hospitality