Program Assistant

**Program Assistant** --------------------- **POSITION DETAILS** **Program Assistant** =========================================== **Program:** Facilities **Contract:** Temporary Full time; 35 hours per week, 1 year contract, In-person **Location:** 355 Church Street, Toronto ON with travel to other FST offices as required **Salary:** $45,967 - $56,549 Grade 5 BU **Application Deadline:** November 19, 2026 by 5:00 pm **File Number:** FAC #32-26 - with cover letter and resume **E-Mail:** hrdep@familyservicetoronto.org **Mail:** HR, 355 Church Street, Toronto ON M5B 0B2 **Web:** familyservicetoronto.org **Grow with us!** ================= Family Service Toronto (FST) helps people face a wide variety of life challenges. For over 100 years, we have worked with individuals and families destabilized by precarious mental health and/or socioeconomic circumstances, to achieve greater resilience and stability in more just and supportive communities. We achieve this through our direct service work of intervention and prevention which includes counselling, peer support and education; knowledge building; and system-level work including social action, advocacy, community building and working with partners to strengthen the sector. We’re proud of our people and culture! We are constantly evolving what we do and how we do it. Our work is grounded in the lived experience of the clients and the community. We celebrate diversity, equity, inclusion, and excellence. We are agile, learning and always willing to try new things. **The Opportunity!** ==================== Reporting to the Manager of Operations, this position is responsible for supporting programs and for receiving all visitors to the site where the position is located. Some duties are assigned lead roles while others are shared across all staff performing them. This is a full-time, in-office position. **Responsibilities:** ===================== **Customer service:** * Welcoming and directing all visitors and callers * Answers telephone, using a bilingual French/English greeting, and responds to inquiries. * Checks, routes, and responds to messages in the general delivery mailbox * Cancels or reschedules appointments with clients when staff, students or volunteers are absent or delayed **Administration**: * Prepares information packages * Collects, updates and inputs information into applicable electronic databases * Collects and reconciles fees from clients and issues receipts * Processes and submits fees to accounts receivables. * Works with manager(s) to orient and update staff, students and volunteers to relevant administrative protocols * Orders and maintains office and kitchen supplies and office equipment * Ensures the first aid boxes are maintained * Keeps abreast of developments in local community resources as they relate to site-specific programming. Develops and maintains systems to share this information with site staff * Acts as a liaison with various service pr