Senior Marketing Specialist, CX & Membership Marketing

Federated Co-operatives Limited (FCL) is hiring a Senior Marketing Specialist, CX & Membership Marketing on a temporary basis (term up to 12 months). If you're passionate about creating meaningful member experiences and building strong relationships, this is an opportunity to make an impact across the Co-operative Retailing System (CRS). The successful candidate will partner with local Co-ops to shape customer experience and membership initiatives that drive engagement, loyalty, and long-term growth. This role is ideal for a confident communicator who thrives on collaboration and turning feedback into action. This position is a hybrid opportunity based in Saskatoon, SK. However, for the right candidate, we may be willing to explore remote opportunities across western Canada. **What you’ll do:** * Shape the customer and member experience strategy, ensuring every initiative strengthens engagement, loyalty, and the Co-op brand. * Transform customer insights and business needs into programs, campaigns, and solutions that deliver measurable value for members and local co-ops. * Build strong partnerships across the CRS to influence decisions, align priorities, and drive successful implementation. * Elevate organizational performance through data-driven recommendations, continuous improvement, and a deep understanding of customer and member needs. * Champion a customer-first culture by advancing best practices, developing organizational capability, and leading innovation in experience design. * Serve as the subject matter expert in customer experience and membership marketing, providing recommendations that strengthen member engagement, customer loyalty, and the overall Co-op value proposition. **Who you’ll work with:** You'll report to the Senior Manager, Local Co-op & Membership Marketing, and work alongside a diverse network of local Co-op leaders, marketing professionals, and business stakeholders. Success in this role will come from your ability to influence, facilitate discussions, and foster alignment among groups with varying priorities and perspectives. **Why it matters:** We help local Co-ops grow and thrive by offering a range of professional services, including marketing, market research, information technology, human resources, accounting, risk management and business development. **Who you are:** You are looking for a career in marketing and: * Have 6-9 years of progressively responsible experience in marketing, program development, or strategy. * Have strong retail operations and customer service expertise. * Have a bachelor’s degree in business (a combination of relevant education and experience may be considered). **What we offer:** * Competitive salaries, short-term incentives, and an employer-contributed pension plan. * Encouragement to take advantage of learning opportunities to grow and develop as a Team Member. * As a co-operative, we do business differently. We believe in working together to serve Western