Description du poste
Job Title: Customer Service Representative / Front-of-House Team Member
**Company:** Iqbal Kebab & Sweet Centre
**Location:** 105 Parkway Forest Dr, North York, ON
**Job Type:** Full-Time / Part-Time
**Email:** iqbalkebab105@gmail.com
**About Iqbal Kebab & Sweet Centre**
For **over 25 years**, Iqbal Kebab has been Toronto’s premier destination for authentic, 100% Halal South Asian and Pakistani cuisine. Known for our welcoming family atmosphere, traditional live BBQ, and vibrant sweet center, we pride ourselves on delivering an exceptional dining experience. We are looking for energetic, friendly, and reliable Customer Service Representatives to join our front-of-house team and be the welcoming face of our restaurant.
**Job Summary**As a Customer Service Representative, you are the first point of contact for our guests. Whether greeting dine-in families, managing the counter, or handling takeout and delivery orders, your goal is to provide fast, friendly, and helpful service. You will thrive in a high-volume, fast-paced environment and play a key role in ensuring our customers leave happy and return often.
**Key Responsibilities**
* **Guest Relations:** Welcome guests warmly as they enter, guide them through our menu options, and assist with any questions about our traditional dishes and sweet selections.
* **Order Management:** Accurately take customer orders at the counter, over the phone, and via third-party delivery tablets (UberEats, SkipTheDishes, etc.) using our Point of Sale (POS) system.
* **Payment Processing:** Handle cash, credit, and debit transactions accurately while maintaining a secure and balanced cash drawer.
* **Order Assembly & Packaging:** Double-check takeout, delivery, and dine-in orders for accuracy. Ensure all correct sauces (raita, imli), sides, utensils, and packaged sweets are included before handing them to the customer.
* **Dining Area Upkeep:** Maintain a clean, organized, and inviting front-of-house space. This includes wiping down counters, clearing and sanitizing tables, stocking condiment stations, and ensuring menus are clean.
* **Issue Resolution:** Handle guest inquiries, feedback, or complaints with patience and professionalism, escalating issues to management when necessary to ensure guest satisfaction.
**Qualifications & Skills**
* **Experience:** Previous experience in restaurant customer service, retail, or hospitality is highly preferred but not required—we will train candidates with the right attitude!
* **Communication Skills:** Excellent verbal communication in English; fluency in Urdu, Hindi, or Punjabi is considered a strong asset.
* **Fast-Paced Efficiency:** Ability to multitask, stay calm, and move efficiently during busy lunch, dinner, and weekend rushes.
* **Tech-Savvy:** Comfort operating a modern POS touch-screen system and handling online delivery platforms.
* **Stamina & Availability:** Ability to stand for long periods, walk quickly, and work a flexible schedule including