Client Experience Coordinator

Be the First Face of Exceptional Service. MK Auto Group is a leader in collision repair, known for delivering outstanding service and top-quality repairs. We’re looking for a professional and personable Client Experience Coordinator (CEC) who thrives in a customer-focused, fast-paced environment. If you’re passionate about creating a smooth and positive experience for clients during a stressful time, this is the opportunity for you. **Your Role:** As a CEC, you’ll be the primary point of contact for customers throughout the repair process. From greeting customers to coordinating repair timelines, your role is key to building trust and ensuring satisfaction. **Key Responsibilities:** * Greet customers warmly and professionally in person and over the phone. * Guide customers through the collision repair process. * Schedule appointments and manage repair bookings. * Coordinate with estimators, technicians, and insurance providers. * Provide updates to customers on repair status. * Handle documentation, invoicing, and file processing. * Maintain a clean and welcoming front office environment. * Support the team with administrative tasks as needed. **What You Bring:** * Previous experience in a customer service or administrative role (automotive or collision industry an asset). * Excellent communication and interpersonal skills. * Strong organizational and multitasking abilities. * Positive attitude and a commitment to delivering a great customer experience. * Proficiency with Microsoft Office; familiarity with Mitchell or other repair systems is an asset. * Ability to work well in a team-oriented environment. * High school diploma or equivalent required. * Valid driver's license and clean driving records. **Why Join MK Auto Group?:** * Be part of a team that’s passionate about quality and care. * Comprehensive benefits and competitive compensation that includes: + Employee assistance programs. + Extended Health & Dental coverage. + RRSP matching up to 5%. + Paid vacation. + Daycare Reimbursement –up to $100/month per family. + Tool & Safety Boot Reimbursement –up to $150/year. + Employee discounts on automotive services. + Tuition reimbursement for trade certification. * Ongoing support for learning and growth. * Modern, professional facility with a customer-first culture. * Opportunities to grow within a well-established and expanding group. At MK Auto Group, we don’t just offer jobs — we help you grow a career. We are committed to supporting our team members both professionally and personally. **Apply Now!** Send your resume to hr@carstarab.ca. Only those selected for an interview will be contacted.