Personal Support Manager

**We're currently hiring a Personal Support Manager (PSM) to support our teams across Embrun, Cornwall, Alexandria, Hawkesbury, Rockland, and surrounding areas** **POSITION SUMMARY:** As a Personal Services Manager (RPN - Registered Practical Nurse), you will oversee the delivery of client care for a community PSW team. You will ensure high-quality care is delivered by engaged and experienced PSWs. You will manage client, employee, and operational metrics to ensure team performance. You will support the team by drawing from the practical experience you will bring, grounded in previous leadership/management roles with strong clinical, customer service, and technical skills. **Why join SE Health?** * **Competitive Total Rewards** So much more than a paycheque! Enjoy comprehensive benefits, pension, flexible pay options, car-loan support, housing solutions and exclusive staff perks. * **Flexibility & Belonging** Thrive with hybrid work, flexible scheduling and a supportive, inclusive culture that puts people first. * **Innovative.** At SE, we are always looking for new, innovative ways to improve. You’ll be encouraged and supported to identify and make improvements to the way we do our work. As a social enterprise, we support research into Senior’s Health and Aging. * **Purpose & Impact** Join a national social enterprise where your voice matters. Every role helps advance health, spark innovation and strengthen communities across Canada. * **Growth That Meets Your Ambition** Access tuition support, training and meaningful career pathways across a growing, future-focused organization. **RESPONSIBILITIES and ACCOUNTABILITIES:** **Operational Results** * Provide leadership and engage the staff to achieve or exceed performance targets. * Maximize team performance through the effective and efficient utilization of resources. * Promote engagement with SE’s private pay business, as appropriate for client circumstance. * Utilize projections in determining and forecasting resource needs. * Implement communication strategies to promote a shared vision and collaborative working relationships. * Engage with and support special projects or new programs as required. **People Management and Team Development** * Regularly evaluate performance and ensure the development of PSW skills and competencies required to achieve Saint Elizabeth’s vision and strategies. * Coach and manage employees with performance issues and consult appropriately with Human Resources. * Interview, select, hire and onboard/orient new employees. * Follow employee relations/labor relations processes and relevant policies and procedures. * Facilitate and maintain team development, by providing opportunities to support staff education. * Ensure compliance with all legislative requirements (Employment Standards, WSIB, Health & Safety legislation, etc.). **Quality Service Delivery:** * Conduct complaint and incident investigations relating to client/employee issues and develo