CLK 12R - Customer Service Representative

Posting Title CLK 12R - Customer Service Representative Position Classification Clerk R12 Union GEU Work Options On-Site Location Hazelton, BC V0J 1Y1 CA Houston, BC V0J 1Z2 CA Multiple Locations, BC CA (Primary) Smithers, BC V0J 2N0 CA Salary Range $57,699.62 - $65,135.07 annually. Close Date 11/17/2026 Job Type Regular Full Time Temporary End Date Ministry/Organization BC Public Service -> Citizens' Services Ministry Branch / Division In Person Services Job Summary **The Team** Join a service-focused team dedicated to making it easier for people and businesses across B.C. to access the government services they need. Service BC values kindness, collaboration, innovation, and diverse perspectives, creating an inclusive workplace where employees are supported to contribute, grow, and deliver “Service with Heart” to communities across the province. **The Role** As a Service BC Customer Service Representative, you’ll help people access government services through in-person, phone, and digital channels, providing respectful, responsive, and accessible support. You’ll work with people from diverse backgrounds and needs, using empathy, sound judgment, and attention to detail to provide clear information, process applications and payments, and find appropriate solutions while following government guidelines. **Qualifications:** **Education and Experience Requirements** * Grade 12 graduation or equivalent (e.g.: B.C. Adult Graduation Diploma [BCAGD], General Educational Development Certificate [GED], etc.). * Experience providing inclusive customer service to a diverse clientele. * Experience delivering service excellence in a high volume, fast paced, rapidly changing environment, through in-person, virtual technologies and telephone interactions. * Experience using digital applications/databases to search for and record information. * Experience in word processing/data entry and using computer applications such as MS Word, Outlook and Excel. Preference may be given to applicants with 1 or more of the following: * Additional years of experience in any of the above requirements and/or preferences. * Experience with conflict resolution and de-escalating emotionally charged situations. * Experience providing services to clients experiencing poverty, substance use, and/or mental health concerns. * Experience maintaining administrative files and record keeping. * Experience delivering service in a regulated and/or legislated public service sector environment (e.g.: municipal, provincial, federal), while following processes and procedures. * Customer service training and/or certification. * Experience handling financial transactions from the general public (e.g.: payment processing, cash handling). Proviso: * Willingness to travel occasionally to provide relief coverage to other work sites (Service BC Centres, exam locations, etc.). For questions regarding this position, please contact SBC.Recruitmen