Operate Contact Center as a Service - Technology Specialist

**Job Type:** Permanent **Work Model:** Hybrid **Reference code:** 135942 **Primary Location:** Toronto, ON **All Available Locations:** Burlington, ON; Calgary, AB; Edmonton, AB; Fredericton, NB; Halifax, NS; Kitchener, ON; Moncton, NB; Ottawa, ON; Regina, SK; Saint John, NB; Saskatoon, SK; St. John's, NL; Toronto, ON; Winnipeg, MB **Our Purpose** At Deloitte, our Purpose is to make an impact that matters. We exist to inspire and help our people, organizations, communities, and countries to thrive by building a better future. Our work underpins a prosperous society where people can find meaning and opportunity. It builds consumer and business confidence, empowers organizations to find imaginative ways of deploying capital, enables fair, trusted, and functioning social and economic institutions, and allows our friends, families, and communities to enjoy the quality of life that comes with a sustainable future. And as the largest 100% Canadian-owned and operated professional services firm in our country, we are proud to work alongside our clients to make a positive impact for all Canadians. By living our Purpose, we will make an impact that matters. * Have many careers in one Firm. * Enjoy flexible, proactive, and practical benefits that foster a culture of well-being and connectedness. * Learn from deep subject matter experts through mentoring and on the job coaching **What will your typical day look like?** ----------------------------------------- As a Technology Specialist within our Contact Centre and Service Desk Centre of Enablement, you will play a key role in modernizing, supporting and continuously improving the technologies that enable our Contact Centre and Service Desk services. You will support our Contact Centre and Service Desk technology environment and look for opportunities to improve how we use CCaaS, CRM and any other channels, with a focus on better IVR and routing, digital channels, Virtual Agents, AI, automation and self-service. As our technology ecosystem evolves, including the introduction of new digital channels, you will provide ongoing platform support and continuous improvement, helping us take advantage of new capabilities and improve the customer, agent and employee experience. You will also support new Contact Centre and Service Desk engagements during the build phase, helping translate service requirements into technology solutions and supporting configuration, integration, testing, implementation and go-live. **About the team** ------------------ This is your opportunity to work in Operate at Deloitte. Operate services harness the latest technologies, talent, and capabilities from all over the world to deliver ongoing outcomes and client value. We do more than traditional business process outsourcing. We do more than just “keeping the lights on.” We work shoulder-to-shoulder with clients and their customers, constantly adapting to the pace of change, to ideate, innovate, and embed continuous a