Guest Experience & Channel Operations Coordinator (Airbnb)

**Guest Experience & Channel Operations Coordinator — VIVARA Living Inc.** *Where Beauty Begins, Love Grows, Kindness Lives On.* Every five-star stay starts with the person behind the screen. VIVARA Living manages beautifully designed short-term and furnished rentals across Metro Vancouver. We're looking for someone who writes warmly, replies quickly and notices the small details that make guests feel at home. **Pay:** $20–$26 per hour, plus quarterly bonus. Rotating evening and weekend shifts. **What you'll do** * Manage our listings on Airbnb, Vrbo and Booking.com: calendars, pricing, photos, descriptions and house rules * Answer guest messages before, during and after each stay; handle check-in issues and special requests * Coordinate cleaners, maintenance and restocking so every unit is guest-ready * Monitor reviews and ratings; respond to reviews and fix recurring issues * Track occupancy, nightly rates and revenue, and suggest improvements * Keep registration and licence information on every listing accurate and up to date **What you bring** * Excellent written English; Mandarin a strong plus * 1+ year in hotel front desk, vacation rental, property management or customer service * Hands-on experience with Airbnb host tools; PMS experience (Hostaway, Guesty or similar) a plus * Calm under pressure and organized across many moving parts * Available for a rotating evening and weekend schedule **Why VIVARA:** a chance to shape guest experience standards as we grow across Canada, the US and China, with a clear path to Operations Lead. To apply, apply on Indeed or send your resume to info@vivaralivinggroup.com and tell us about a guest problem you solved. Pay: $20.00-$26.00 per hour Work Location: In person