Technical Delivery Manager

**Job Type:** Permanent **Work Model:** Hybrid **Reference code:** 132516 **Primary Location:** Toronto, ON **All Available Locations:** Toronto, ON **Our Purpose** At Deloitte, our Purpose is to make an impact that matters. We exist to inspire and help our people, organizations, communities, and countries to thrive by building a better future. Our work underpins a prosperous society where people can find meaning and opportunity. It builds consumer and business confidence, empowers organizations to find imaginative ways of deploying capital, enables fair, trusted, and functioning social and economic institutions, and allows our friends, families, and communities to enjoy the quality of life that comes with a sustainable future. And as the largest 100% Canadian-owned and operated professional services firm in our country, we are proud to work alongside our clients to make a positive impact for all Canadians. By living our Purpose, we will make an impact that matters. * Have many careers in one Firm. * Enjoy flexible, proactive, and practical benefits that foster a culture of well-being and connectedness. * Learn from deep subject matter experts through mentoring and on the job coaching **-** ----- **What will your typical day look like?** ----------------------------------------- * Lead end to end client projects and own planning and execution including acting as the primary key contact for the client. * Own and continuously refine the product roadmap and backlog, incorporating client needs and internal business priorities. * Set product direction and lead delivery from ideation through launch, including key milestones, demos and release planning. * Partner with engineering, data, compliance, and operations to define scope, manage dependencies, and ensure regulatory alignment. * Lead the resolution of process bottlenecks and recommend data-driven improvements to efficiency, automation, quality, and customer experience. * Lead cross-functional delivery rituals – sprint planning, stands-ups, backlog grooming, and release management. * Translate user feedback, defects, and usage analytics into clear product improvements, and measurable outcomes. * Contribute to client discussions, solution positioning, and supporting materials for growth initiatives. * Deliver concise product updates, metrics, and demonstrations to senior leadership and external stakeholders. * Coach and mentor team members. **About the team** ------------------ Deloitte Claims is a fast-growing team within our Risk, Regulatory & Forensics practice. We manage class action settlements of all sizes across both private and public sectors. We leverage some of the best-in-class technologies—cloud platforms, automation, data analytics, and secure digital communications—to streamline every step of the process. From intake and claims review to distribution and reporting, our tech-enabled approach brings speed, accuracy, and transparency to complex settlements.