Customer & Programming Associate (Temporary - up to 18 Months)

**Title:** Customer & Programming Associate - Temporary **Department:** Customer Experience **Reports to:** Branch Manager **Classification:** Temporary, Part-Time (up to 18 months) **Hours per Week:** 20 hours **Salary** **Range:** $33.49 - $39.40 per hour + benefits **Posted:** November 9, 2026 **Closes:** November 23, 2026 at 4 PM Eastern *\*\*\*This position will fill an existing temporary vacancy* **About the Library** Everyone at Burlington Public Library, no matter what your role, works together for the betterment of the people, the community, and the organization we serve. We bring our best selves to work, delight in helping others, and have an abiding passion for service excellence. Each of us excels in the personal qualities and skills that are essential to our work and the BPL Team. **Qualifications:** Education: * Undergraduate degree or post-secondary diploma required. * Library Techniques diploma an asset. Experience: * Previous library or customer service experience is an asset. * Previous program delivery experience is an asset **Overall Purpose:** As a member of the Customer Experience team, this position models BPL’s values in all interactions, provides proactive customer-centered service, and is proficient in customer service routines and the Integrated Library System. **Key Accountabilities:** Provide proactive customer-centered service in person, by phone, and online by anticipating needs and looking for opportunities to create exceptional customer experiences. * Effectively use the Integrated Library System and other library tools to complete associated customer service routines and offer customer tech support. * Encourage, instruct, and assist customers in the use of all forms of library technology, including troubleshooting technology issues. * Perform materials handling tasks. * Under the guidance of the Manager and Branch Operations Lead, support collection initiatives, to ensure an accurate, tidy, balanced, and accessible collection that meets customer needs. * Under the direction of the Manager and Librarian, deliver and support programming * Participate on system-wide teams, working groups and customer service projects as required. * Perform additional position-related accountabilities assigned by management. **Key Business Relationships:** Internal: Staff at the Library; Customer Experience Managers, Librarians, Branch Operation Leads, Programmers, Clerks, Pages External: Customers, Facility Partner Staff, where applicable. Occasionally will work with community partners **Key Competencies: Knowledge, Skills and Abilities** Behavioural: * Exemplify BPL’s values during all interactions and communications. * Communicate in a professional manner which is consistent and aligned with BPL’s voice and values. * Customer-first orientation and centricity * Collaborative and solution-focused approach to innovative problem solving and teamwork. * Pas