Information Technology (IT) Engineer

**Position Overview:** We are seeking a hands-on, multi-faceted IT Engineer to join our team in Mississauga. In this role, you will serve as the backbone of our corporate IT infrastructure while bridging the gap between standard enterprise IT and our advanced engineering division. You will manage daily IT operations, end-user support, hardware procurement, network security, and office software suites, while also supporting our specialized engineering teams with server initialization, VM management, secure VPN tunnels, and industrial data management. The ideal candidate is comfortable in both an office environment and an industrial automation setting, ensuring our systems are secure, compliant, and highly available. **Key Responsibilities:** *1. Enterprise IT & End-User Support* * Day-to-Day Technical Support: Provide responsive, frontline troubleshooting for internal staff regarding laptops, peripherals (monitors, webcams, docks), email management, and office productivity software suites (M365). * Employee Lifecycle Management: Execute smooth IT onboarding and offboarding, including provisioning hardware, configuring email accounts, setting up security access permissions, and managing software licenses. * Hardware & Software Procurement: Manage inventory and purchasing for office technology, workstations, and accessories, ensuring staff have reliable tools. *2. Infrastructure, Security & Compliance* * General Cybersecurity: Implement and maintain robust security protocols across corporate networks, endpoints, and cloud services. * Server & File Management: Maintain internal file servers, access controls, and storage architectures to ensure data integrity and seamless collaboration. * Backups & Compliance: Ensure all digital assets adhere to industry standards and regulatory frameworks regarding documentation, automated backups, and disaster recovery testing. * Web & Access Management: Oversee corporate website infrastructure, server access levels, and credential management. * Ensure information across departments can be securely sent, and warehouse displays and informative screens are up to date working correctly. *3. Engineering IT & Project Support* * Server Initialization & VMs: Deploy and manage virtual machines, local servers, and testing environments tailored for engineering teams using Docker and Linux/Windows host architectures. * Network & Remote Access: Configure and monitor secure VPN tunnels, remote support channels, and network isolation strategies to connect with field sites safely. * Industrial Data Management: Support engineering data systems, collaborating with technical teams to manage telemetry pathways, device integrations, and secure data handling. **Candidate Requirements:** *Education & Experience:* * Degree or Diploma in Computer Science, Information Technology, Network Engineering, or a related technical field, with 3+ years of experience in an IT support or systems administration role. *Technical Proficiency