CSA - Baggage U, YYC (PT)

**Please note:** This position is not eligible for remote work under our hybrid work policy. **Why WestJet:** Since our story took off in 1996, WestJet has strived to enrich the lives of everyone in our world; a career with us is no exception. We’re proud to be one of Canada’s most admired and respected corporate cultures and continuously aim for the highest standards of service and success. CSA - Baggage U, YYC (Part Time) The Baggage Service Agent plays a vital role in delivering exceptional guest experiences by ensuring a high level of customer service upon arrival. You act as a key liaison between guests and their property, taking ownership of reuniting travelers with their delayed baggage. You will coordinate the expedited delivery of delayed baggage by working closely with WestJet bases, Central Baggage Services, other airlines, couriers, customs agencies, and guests to ensure timely and accurate returns. **Responsibilities:** * Act as Arrivals Agent for all guest inquiries (both in person and by telephone), and direct guests accordingly (oversize area, international connections, etc). * Initiate delayed baggage investigation and damage baggage assessment, and establishment of delay/damage reports for mishandled guest baggage. * Lift/Move baggage up to 50 lbs from carousels and between areas of the airport. * Minimize baggage mishandling through proactive communication with various touchpoints to ensure efficient routing * Track arriving flight details and monitoring baggage carousels, recording particulars into daily log. * Monitor inbound arrival times and ensure Flight Information Display System is accurate. * Communicate with ground handlers regarding all departing/arriving baggage, arranging for baggage sweeps (pit, cart and ramp). * Ensure proper security measures are followed for in-bond baggage (International) and manage customs processing and storage. * Proactively re-route baggage. * Receive and process airside expedite baggage. * Coordinate baggage swaps and manage bulk outs during IROP flights. * Investigate, update delayed baggage reports, and contacting guests with any updates on open delayed baggage reports. * Manage lost item reports and found item inventory. **Experience and qualifications:** * 1 year airport experience is an asset * Intermediate skills in Microsoft applications (Word, Excel and Outlook) and Airport computer systems. * Demonstrated ability to provide exceptional guest service. * Proven ability to work with minimal supervision, problem solve, de-escalate situations and take responsibility for accomplishing tasks within timeliness. * Proven ability to adapt to procedural changes. * Candidates must be proficient in reading the English language as one requirement to be successful in the completion of training. Our training environment has evolved and has become more virtual and self-directed than in the past. This change has resulted in an increase in reading requirements via in