Description du poste
Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits
**Job Description:**
**Company:** Hard Rock Ottawa Hotel & Casino
**Location:** Ottawa, Ontario
**Job Type:** Full Time Permanent
**Is this a current vacancy?** Yes, this is an existing open position.
**License Requirements:** AGCO License, Smart Serve Certificate and Ontario Food Handlers License
**OVERVIEW:**
The General Manager (GM) of Council Oak Steakhouse is responsible for supporting the overall leadership, operations, and profitability of Hard Rock's signature fine dining restaurant. Reporting to the Vice President of Food & Beverage, the AGM assists in delivering exceptional guest experience while maintaining the highest standards of service, culinary excellence, team engagement, and financial performance. This role provides daily leadership to front-of-house operations, develops team members, ensures compliance with company policies and regulatory requirements, and fosters a culture aligned with the Hard Rock brand.
**RESPONSIBILITIES:**
* Champion an elevated dining experience by ensuring every guest receives exceptional, personalized service that embodies the prestige and reputation of Council Oak Steakhouse.
* Lead the daily operation of one of the property's premier dining destinations, maintaining impeccable standards of service, presentation, ambiance, and execution.
* Inspire, coach, and develop a high-performing team of service professionals, creating a culture rooted in hospitality excellence, accountability, and memorable guest experiences.
* Act as a visible leader on the restaurant floor, engaging with guests, addressing service opportunities in real time, and ensuring every touchpoint reflects a world-class dining experience.
* Partner closely with Culinary Leadership to deliver flawless execution of signature menus, wine pairings, chef features, and special dining events.
* Drive revenue growth through strategic upselling, premium wine and spirit offerings, private dining opportunities, and exceptional guest engagement.
* Cultivate relationships with VIPs, casino guests, high-value players, local influencers, and repeat clientele to enhance guest loyalty and increase visitation.
* Execute service standards that rival the finest steakhouses in North America, ensuring consistency in every course, interaction, and guest impression.
* Analyze operational and financial performance, leveraging key metrics including labor, revenue, guest satisfaction, food and beverage costs, and profitability to drive continuous improvement.
* Lead recruitment, onboarding, training, and successi