Customer Care Coordinator

Position Type: Permanent Full time Compensation Range: $67,990.00 - $80,000.00 **CFMWS – WHERE PURPOSE MEETS PASSION!** ======================================== At Canadian Forces Morale and Welfare Services (CFMWS), we’re more than just a workplace; we’re a proud community dedicated to supporting Canadian Armed Forces members, veterans and their families in their daily lives. We carefully curate and provide programs and services designed to meet their unique needs and enhance their mental, social, physical, financial and familial well-being. CFMWS employees deliver programs and services including recreation, sports and fitness programs, customized financial services, retail services, access to retail savings and discounts and offers family support and organizes charity events. Our success stems from living our values. Our employees care about their role in supporting Canadian Armed Forces members, veterans and their families and act with integrity in all they do. Thriving in our close-knit environment, we act as one team with one mission. We constantly seek new ideas and creative ways to deliver the best possible programs and services. As an employer, we offer a commitment to your health, wellness and growth. We provide a diverse range of roles across many locations and a career where you can make a meaningful impact. **THE ROLE** ============ The Customer Care Coordinator will plan, organize and coordinate delivery of intake and front-line support, assess client needs, providing emotional support, information, assistance, and facilitate referrals to service providers and mental health professionals, as required. The Customer Care Coordinator will ensure the operation and oversee the interactive voice response system and associated equipment. Input, review and maintain client intake and family registration data in Client Relationship Management system and facilitate the integration of newly posted families to the community by assigning them to a community service provider in their region. **QUALIFICATIONS NEEDED** ========================= **Education, Certifications and Licenses** Bachelor's degree in Social Services, Mental Health, Human Services, or a related field, AND some years of experience in human/family services and providing front line support (OR College Diploma in Social Services, Mental Health, Human Services, or a related field, AND several years of experience in human/family services and providing front line support) (OR A demonstrated equivalent combination of education, training and/or experience. This includes, but is not limited to, demonstrated military education, training and experience) **Experience** In evidence-based approach for psychosocial services In working with a cross-section of the community In conducting client needs assessments for referral In providing front line support In non-violent crisis intervention In emergency response to critical incidents In supportive counselli