Application Support, Office of the Registrar

**Description** The **Admissions Team** in the **Office of the Registrar** is currently seeking (5) Recurring Part-time **Application Support positions**. Reporting to the Applicant Services Manager, this recurring part-time position supports phone and email advising and provides entry-level administrative duties to support the undergraduate application cycle. The business day for Admissions runs from 8:30 a.m. through 4:30 p.m., Monday-Friday. Shifts will typically range from 4-5 hours in duration up to a full 7 hours, Monday to Friday, with the exception of statutory holidays and closures. Peak periods are December-July. The Admissions Office provides centralized application, admission, and transfer credit evaluation services for both domestic and international applications to undergraduate programs offered by nine faculties. The office also provides front-line advising services to prospective students regarding application procedures and admission criteria as well as to applicants regarding documentation requirements, application status, and process. There is a high volume of work supporting more than 40,000 applications, more than 100,000 supporting documents, approximately 40,000 phone inquiries, and thousands of emails annually. **Summary of Key Responsibilities** (job functions include but are not limited to): * Matches and updates receipt and status of transcripts and other documents on the PeopleSoft system, identifying those application files which are ready for review. * Enters course and grade data from transcripts into PeopleSoft. * Printing letters of admission. * Collates and packages information for mail-outs to students. * Monitors, responds to, and directs correspondence (hard copy, departmental email boxes) to appropriate staff. * Responds to general inquiries and phone inquiries. * PeopleSoft updates to student applications * Scans and indexes documents into the appropriate student file. * Provide friendly, supportive Phone and email advising for all inquiries at Enrolment Services. * Maintain an in-depth and up-to-date knowledge of calendar admission criteria and degree program requirements as well as selection criteria for all programs. * Provide accurate information to students and stakeholders with tact and discretion, taking into consideration individual circumstances and ensuring compliance with privacy laws. * Assist students with the completion of their online applications through the Alberta Postsecondary Application Service (APAS), including the process to obtain an Alberta student numbers * Monitoring service levels & wait times and identifying to a supervisor when demand exceeds pre-established service thresholds. **Qualifications / Requirements:** * Minimum of a high school diploma. Post-secondary education would be considered a strong asset. An equivalent combination of skills and experience may be considered. * Willingness and ability to develop an understanding of University of Calgary undergraduate adm