Lab Manager, Ref ID, Sus, Resp, Legionella

Lab Manager, Ref ID, Sus, Resp, LegionellaLocation: PHO Corporate Office & Toronto Laboratory, 661 University Avenue, Toronto, ONDepartment: Enteric, Environmental, Molecular Surveillance & MSS & Ref ID, Suspectibility, STI, Respiratory, Legionella This posting is to fill a current vacancy. **The Role:** To manage the day-to-day laboratory operations within the Clinical and Environmental Bacteriology department in the Toronto PHO Laboratory program. **Key Responsibilities-** * Provides technical and functional oversight and leads day-to-day operations to deliver a variety of public health laboratory services. * Identifies and manages laboratory responses on matters of public health importance such as potential and actual outbreaks, unusual, urgent and critical situations. * Ensures implementation and compliance to all technical, regulatory, safety and accreditation requirements (e.g., ACD, CALA, MECP), policies, processes, and procedures and that all staff are trained appropriately. * Responsible for continuous quality improvement and participates in the development, implementation and monitoring of quality assurance and performance measures. * Works with contract managers to prepare appropriate procurement documentation for RFX processes for procurement of equipment, goods and services e.g., courier, preventative maintenance etc.; provides oversight for the evaluation and participates in vendor debrief sessions. * Provides and supports outreach and customer service/client management to partners, clients, members of the public and stakeholders, e.g., public health units, hospitals, institutes, long term care facilities, physicians, laboratories, clinics, academic partners, etc. to promote and maintain high quality reliable laboratory services. * Analyzes and comments on administrative and statistical reports on lab operations (e.g. Workload Report) to inform resource planning and allocation. * Serves as a link between management and employees while maintaining a high level of communication across the organization. * Participates in and implements Joint health and safety programs and activities such as training, communication, inspection, investigation, and general safety promotion. * Facilitates change management, including operational changes, maintenance and new projects and coordinates building, IT, and other lab related initiatives. * Works with Front End Processing team, clients, couriers, logistics to provide seamless day-to-day operations in front end section. * Develops program operational plan and goals in support of PHO’s overall Annual Business Plan and Strategic Plan. * Manages budget, service and performance indicators and ensures consistency in corporate requirements and approval processes for financial, human resources, information technology, operational and business planning functions. * Builds and leads teams of multi-disciplinary staff in support of PHO’s activities; * Manages staff, congruent with PHO internal policies