Customer Service Representative

* 1400 Northumberland, Ayr * Posted on November 3, 2026 * $55,000-65,000 CAD / Year * Closes: December 1, 2026 **Ayr Farmers Mutual** **About Ayr Farmers Mutual** Ayr Farmers Mutual is a financially strong, Policyholder owned and progressive property and casualty mutual insurer with written premiums of over $60 million annually. We offer farm, residential, commercial, marine, and automobile protection, and coverage through a dedicated network of Agents and Brokers. We service the Southwestern Ontario region, and are located in close proximity to Kitchener, Waterloo and Cambridge. Since 1893, the knowledgeable and caring team members of Ayr Farmers Mutual have been providing products and services that provide protection and peace of mind for our Policyholders and the community. What makes us different is our commitment to providing outstanding, personalized customer service. We continually strive to put our Policyholders and our communities first, and to ensure that every individual we serve is treated with fairness and respect. The Company provides training, education, work life balance, wellness opportunities, community contributions and a fun and friendly working environment. Ayr Farmers Mutual is proud of our culture. We live by our core values and genuinely care for one another and our Policyholders. We celebrate our successes and have a supportive work environment that encourages everyone to be their best. Together, we care for and support our members and community to thrive! **Customer Service Representative** Supporting Ayr Farmers Mutual’s purpose to care for and support our members and communities to thrive, the Customer Service Representative (also known internally as Member Service Representative) is a key member of the team that keeps our Agents and Policyholders connected. Working closely with Agents daily, you will directly shape the Policyholder experience, delivering personalized, responsive service across all lines of business and making a meaningful difference in the communities we serve. **Responsibilities:** * Deliver exceptional customer service to Policyholders and provide day-to-day administrative support to Agents, including quoting assistance. * Process policy transactions accurately in Guidewire, including new account setup, coverage confirmations, policy updates, and temporary insurance slips. * Support the renewal process by assisting with renewal preparation and documentation. * Generate and process invoices accurately and assist with follow up on outstanding accounts receivable to ensure timely payments. * Collaborate with the Underwriting team to follow up on policy inquiries, prepare renewal memos, and provide support as needed. * Ensure continuity of service by providing vacation coverage and maintaining compliance with regulatory and company policies and procedures. **Skills and Experience:** * College Diploma, or equivalent, in business, or a related field; CIP designation an asset. * 1 to 3 years of