Description du poste
Proud to be 100% Canadian-owned, Northland Properties' are recognized as one of the most trusted names in hotels, restaurants, resorts, sports, construction, and asset management. Our well-known and loved brands have been bringing people together to celebrate unforgettable experiences across Canada, the US, Ireland, and the UK for over 50 years. As Canada’s fastest-growing hospitality group, we believe the foundation of our continued success is our people and their ability to take great care of our guests.
**EMPLOYMENT TYPE:** Full Time
**VACANCY STATUS:** We are actively hiring for this position.
Join our team and enjoy the many benefits of working for Canada's fastest-growing, privately-owned hospitality company, including a competitive employee compensation package, diverse employee schedules, and internal corporate career advancement. If you are looking for a future career in hospitality, then the Sandman Hotel Group is for you.
The Hotel Night Auditor will be responsible for conducting a nightly audit, balancing and consolidating departmental ledger accounts, preparation of various hotel operating reports. They are required to work through the night shift on the front desk.
**JOB REQUIREMENTS:**
* Fluent in English and French (preferred)
* High School Diploma, G.E.D. or equivalent
* Completion of a two-year apprenticeship program, or a college program in front desk operations or hotel management preferred
* Experience in all aspects of customer service and people management
* Strong working knowledge of hospitality industry principles, methods, practices, and techniques
* Strong working knowledge of accounting practices and principles
* Ability to analyze and interpret the needs of clients and offer the appropriate options, solutions, and resolutions required
* Exceptional conflict resolution, negotiation, and objection handling skills
* Able to respond quickly in a dynamic and changing environment
* Able to build and maintain lasting relationships with corporate departments, key business partners, and customers
* Knowledge of cost analysis, fiscal management, and budgeting techniques
* Able to effectively communicate both verbally and in writing
**DUTIES:**
* Maintain an inventory of vacancies, reservations and room assignments
* Register arriving guests and assign rooms
* Answer enquiries regarding hotel services and registration by letter, by telephone and in person, provide information about services available in the community and respond to guests' complaints
* Compile and check daily record sheets, guest accounts, receipts and vouchers using computerized or manual systems
* Present statements of charges to departing guests and receive payment.
* Hotel security
* Post all daily room and outstanding charges.
* Take over from the evening cashier, checking and accepting float and takings.
* Accept revenue and floats from restaurant cashiers, ensuring that these are securely locked away.
* Accept and lock away ke