Dispatcher

ABOUT US Shortline Moving Solutions Inc and Greg’s Tilt Deck Services are trusted providers of moving, transportation and specialized hauling services. We operate a diverse fleet of semi-trucks, semi-trailers ( flat decks, step decks, dry vans ), 5-ton trucks, cube vans and tilt deck trucks / trailers. We are seeking a skilled, dependable and organized Dispatcher to join our team. The ideal candidate will take pride in their work, demonstrate professionalism and help us maintain our commitment to providing safe, reliable and exceptional service to our customers. JOB DESCRIPTION As a Dispatcher with Shortline Moving Solutions Inc, you will be responsible for coordinating drivers, vehicles, pickups and deliveries throughout Winnipeg and Canada. This position involves scheduling transportation services, assigning work to drivers, monitoring daily operations and ensuring customer requests are handled efficiently and on schedule. Dispatchers will communicate with drivers, customers and team members to coordinate changing schedules, provide updates and resolve operational challenges. The role requires strong organization, attention to detail, excellent time management and the ability to manage multiple properties in a fast paced environment. Applicants with previous dispatch, logistics or transportation experience are encouraged to apply. Familiarity with commercial trucking operations and transportation equipment is considered an asset. KEY RESPONSIBILITIES * Schedule and dispatch company drivers and owner-operators based on load requirements, equipment availability, driver qualifications and hours of service. * Plan routes, appointments and return loads to reduce empty miles and make effective use of equipment. * Provide clear dispatch instructions, including pickup and delivery details, customer contacts, freight information and site requirements. * Monitor shipments and communicate delays, schedule changes and deliver updates to customers. * Confirm appropriate equipment, load dimensions, weights and securement requirements before dispatch. * Coordinate tilt deck jobs, confirming loading and unloading methods, site access and winching requirements. * Collect and review bills of lading, proof of delivery, driver paperwork and accessorial charges so completed loads can be invoiced promptly. * Track waiting time, extra stops and other billable services, obtaining customer authorization where required. * Support compliance with hours of service, carrier requirements and company safety procedures. * Adjust plans for breakdowns, weather, road closures and changing customer needs. * Accurately track and maintain driver hours and trip information to ensure timely and accurate payroll processing. QUALIFICATIONS & REQUIREMENTS * Previous experience in dispatching, transportation, logistics or a related role is preferred. * Knowledge of commercial trucks, trailers and transportation operations is considered an asset. * Strong organizational skills