Realtime Operations Centre, Operator

**About Us:** At Rodan Energy, our mission is **Making Sustainable, Attainable**. As a leading North American energy services company, we provide innovative energy solutions that help clients reduce energy costs and GHG emissions, support electrification, and enhance grid efficiency. With over 20 years of expertise, we’re trusted by North America’s largest energy users, power producers, and utilities. **Why Join Rodan:** * **Thriving Industry**: Join a rapidly growing sector at the forefront of innovation and sustainability, shaping the future of energy management. * **Product Market Fit**: With a 98% client retention rate and consistent YOY growth, Rodan has built a reputation for delivering trusted, long-term partnerships with industry leaders. * **Top Talent & Strong Culture**: Collaborate with high-performing, passionate individuals who are committed to excellence and sustainability. **What Makes This Role Great:** * **Front Lines of Energy Operations:** Operate distributed energy resources (DERs), Battery Energy Storage Systems (BESS), and generation assets in real time from Rodan's Realtime Operations Centre. * **Real Market Impact:** Operate assets across multiple ISO markets (IESO, PJM, MISO, NYISO, AESO) with direct impact on grid reliability and client outcomes. * **Career Accelerator:** Gain hands-on expertise in SCADA, energy market compliance, abnormal condition response, and client communications. An excellent entry point for a rewarding career in energy operations. **Key Responsibilities:** **SCADA Operations & Asset Control** * Execute real-time dispatch of DER, BESS, and generation assets via SCADA in accordance with SOPs and market instructions. * Ensure all assets are continuously in a ready-to-operate state (24/7 readiness). * Monitor telemetry, system alarms, and asset status; respond to abnormal conditions promptly per escalation procedures. * Coordinate asset curtailments, activations, and restorations within required ISO response windows. **Market Compliance & ISO Coordination** * Operate assets in compliance with applicable ISO market rules: IESO, PJM, MISO, NYISO, and AESO. * Understand dispatch instructions, market registration requirements, and telemetry obligations per jurisdiction. * Identify, fix, and report any potential compliance deviations. * Maintain awareness of NERC reliability standards relevant to dispatch operations. **Shift Operations & Handover** * Maintain accurate, real-time shift logs capturing asset activity, alarms, customer communications, and market events. * Conduct structured shift handovers ensuring the incoming operator is fully briefed on asset status, open issues, and pending actions. **Customer Communication** * Serve as the primary operational point of contact for DER clients during your shift. * Proactively communicate activation events, operational issues, and restoration timelines to clients. * Prepare daily and weekly asset performance summaries for internal a