Senior Presales Engineer (m/f/d) - Belgium - Remote

Location: Belgium, Remote THE ROLE This position requires daily customer, business partner and internal team interaction. Together with the Sales teams you will be engaged in a customer’s journey from the discovery phase to the post sales handover. Keeping track of customer cases in the helpdesk program and utilizing this system to delegate, engaging your peers, and moving sales opportunities towards closure are routine activities. Expect to travel 2-3 weeks out of a month and 2-3 days each of those weeks.  A strong desire to learn and a “can do, want to learnâ€� attitude is needed.  You will be working with an experienced, motivated team willing to share their knowledge and experience to help you expand your skillset and succeed in reaching your goals. The primary focus of this role is on engaging with large enterprise and upper mid-market (corporate) customers and prospects from Belgium. These include strategic accounts across key industries such as Healthcare, Government, Finance, Manufacturing and Retail, where complex environments demand customized, scalable EUC solutions.   TASKS AND RESPONSIBILITIES •  Be part of a team of Presales engineers providing excellent service to IGEL’s customers and partners in Southern Europe •  Technical contact for new customers from the discovery and qualification phase to post sales handover •  Build and maintain customer and partner rapport through virtual meetings and on-site visits •  Analysis of customer needs and development of technical solutions •  Prepare, execute, and support proof of concepts •  Take ownership of technical RFIs, RFPs and public tenders and respond in time •  Works on complex projects •  Architect solutions by working with the customer directly or in conjunction with both the partner and customer while adhering to the IGEL reference architecture and best practices •  Assist new technology partners to integrate their solution into IGEL OS if required and hand it over to the IGEL Ready team to generate new business •  Become a Subject Matter Expert in a specific technology stack •  Use of remote tools to demonstrate IGEL’s solutions and to assist customers in troubleshooting issues •  Ensure clear and professional communication between our teams and the customer •  Execution and proactive preparation and follow-up of technical product presentations and workshops •  Demonstrate our technology at industry events and tradeshows •  Promote IGEL training offerings, additional IGEL services and IGEL Certifications •  May assist less-experienced colleagues •  Wide latitude for independent judgement •  Collaborate with teams from Development, Customer Engineering, Advanced Services, Sales, Marketing and Leadership to create new technical sales strategies •  Communication of customer / market requirements to Product Management and Development • Â