Description du poste
**Client Services and Operations Supervisor**
**Join Our Team at Ossiano!**
Ossiano is a senior trade finance partner with over four decades of direct participation in global trade. We operate across more than 50 countries, working alongside exporters, importers, manufacturers, and large buyers.
We provide supply chain financing solutions, with a focus on Trade Payables Financing and Supplier Financing, enabling suppliers to receive faster payments while buyers retain extended payment terms. The result is improved working capital, stronger free cash flow generation, and greater liquidity for every participant in the chain.
**The Opportunity**
Every financing we arrange depends on the work that happens after the deal is agreed: documents prepared and approved, orders tracked, and clients kept informed.
As **Client Services and Operations Supervisor**, you will lead the team responsible for this work. You will oversee daily priorities and team performance, develop and implement procedures, approve documentation, and coordinate with Legal, Finance, and Sales to ensure clients receive consistent, high-quality service.
This position is based in Montreal, Canada, and reports to the Director of Operations.
**Key Responsibilities**
* Plan and oversee the team's daily activities, and allocate client accounts across the team, reviewing the balance regularly.
* Review and approve documents prepared by each team member before they reach clients or counterparties.
* Monitor client service quality, assess the team's performance, and provide clear, regular feedback.
* Manage incoming orders and client flow to ensure every client receives prompt, accurate service.
* Help develop and implement policies and procedures; train the team on them and monitor compliance.
* Investigate and resolve client complaints, and step in on client service work where needed.
* Work closely with Legal, Finance, and Sales to keep transactions moving smoothly between departments.
* Provide reports and information to management and the Sales team.
* Maintain complete documentation of the department's activities.
* Contribute to hiring decisions and performance management for the Client Services team.
**Key Qualifications**
* At least five years of client service experience.
* Experience in international commerce.
* Basic knowledge of corporate finance.
* Sound knowledge of standard office practices and procedures.
* Strong computer skills, with intermediate to advanced Microsoft Office proficiency.
* Fluent in English and Spanish. Portuguese is considered an asset.
**Key Competencies**
* Highly organized, with a disciplined approach to processes and attention to detail.
* Clear communicator with strong interpersonal skills.
* Able to lead, coach, and hold a team to a consistent standard.
* Comfortable working across Legal, Finance, and Sales.
**What We Offer**
* The opportunity to be part of an established international trade finance company.
* Exposure to global markets