Customer Service Agent 2-PT-Term-Stratford

Stratford, Ontario, CA, N5A 6S4 Category: Customer Service Job ID: 34177 widget: Temporary/Term Part-Time None No - Teleworking not available for this position $24.35-$30.11 ### **Position Description & Qualifications** **SUMMARY/PURPOSE:** * Evaluates an applicant’s eligibility to apply for an Ontario Driver’s Licence. * Assesses applicants’ identity documents for validity. * Provides information and assistance related to Driver Examination services. * To ensure the fair and proper issuance of an Ontario Driver’s Licence. **KEY RESPONSIBILITIES:** * Provides excellent customer service during the delivery all Driver Examination Services. * Providing information and assistance to applicants for all classes of licences. * Reviewing applicant information to determine eligibility for a variety of classes of licences. * Conducting vision screen testing, photographing of applicants, and administering written and/or oral knowledge testing. * Scheduling and dispatching road tests and issuing temporary licences. * Collecting fees for a variety of transactions. * Investigating problems or errors on the driver record and initiating corrections. * Comply with all regulations, policies and procedures pertaining to the operations including occupational health and safety, environmental, drug and alcohol, and quality. * Adheres to all Ministry and operational confidentiality requirements. * Other related duties relevant to this position as may be required. **HEALTH AND SAFETY:** * Ensures the ongoing maintenance of safe, healthy, and sustainable working environment at a DriveTest Centre including travel points. * Takes every precaution to contribute to a safe and healthy workplace. * Demonstrates correct use of equipment, materials and protective devices required by law. * Demonstrates awareness of and educates self on changes to legislation, regulations, Company policies and procedures. * Takes the initiative to report unsafe conditions. * Complies with Part III, Section 27 of the OHSA (Duties of Workers). **OTHER/PROJECTS:** * Comply with Serco Canada Inc. policies and procedures. * Performs other tasks as assigned by management, including but not limited to special projects. * Must participate in obtaining any required security measures, as deemed by Serco. * Must participate in Initial and maintenance training for Customer Service Agent. **JOB REQUIREMENTS:** **EDUCATION /CERTIFICATIONS:** * Successful completion of the Customer Service Agent training program * GED or high school diploma as a minimum * Must hold a valid Ontario Class G driver’s licence. **KNOWLEDGE and EXPERENCE:** * Knowledge of applicable sections of the Highway Traffic Act, related regulations, and legislation as well as related government and company policies to provide information and advice to applicants. * Intermediate level computer skills required * Two (2) years’ experience with demonstrated excellent customer service. **SKILLS/COMPETE