CRM & Sales Operations Manager

**HIRING NOW: CRM & Sales Operations Manager** **About the job** Location: On-site – Brantford, ON| Reports to: VP, Business Development & Sales | Immediate start Every dose starts with a machine. Every machine sale starts with a pipeline someone can trust. Behind every vial, syringe, and radiopharmaceutical dose that reaches a patient is equipment that sterilized it, filled it, shielded it, inspected it, and packaged it. Behind every one of those projects is an opportunity that was tracked, forecast and handed off without anything falling through the cracks. **Data → Pipeline → Forecast → Decision.** That's the engine. And we're looking for the person who runs it. **Who We Are** ACIC Equipment is an integrator of pharmaceutical equipment solutions. We connect customers with advanced European technologies and specialized expertise through a global network of leading equipment partners. Backed by more than five decades of ACIC pharmaceutical industry experience, we support sterilization and contamination control, cleanrooms, formulation and pure-fluid systems, radiopharmaceutical production and radiation shielding (including hot cells and automated processing and dispensing), freeze drying, filling, labelling and inspection, as well as packaging, vacuum processing and automation – helping pharmaceutical manufacturers, healthcare institutions and research organizations enhance efficiency, ensure compliance and accelerate success. **Your Mission** Own Salesforce as the single source of truth for ACIC's commercial pipeline. Make sure every account, lead, opportunity and forecast is accurate, timely and useful – so Sales can sell and leadership can decide. The Path You'll Run: Data → Decision **Optimize:** Fine-tune the newly revised CRM workflow – pipeline stages, fields, automation and page layouts – so it fits how the BD & Sales organization works. **Enforce:** Set and uphold data-quality standards – timely stage updates, activity logging, required fields, no duplicates. **Report:** Build dashboards for forecast, territory activity, partner-specific pipeline and sales-incentive-split tracking. **Enable:** Train new and existing users and drive adoption across Business Development, Regional Sales &Key Accounts, Technical Sales & Operations. **Improve:** Turn user feedback and adoption data into targeted Salesforce adjustments, coordinated with the VP, Business Development & Sales. Every step follows ACIC's newly revised CRM BD & SALES Workflow Process in Salesforce. You are its guardian. Discipline is how we win. **What You'll Own** * Salesforce configuration, data standards and continuous improvement of the newly revised workflow * Pipeline, forecast and activity reporting for sales meetings, partner reviews and management decisions * Partner (OEM) pipeline reporting and territory views across the USA and Canada * Reconciliation of CRM data for sales-incentive-split documentation before the quotation / proposal stage * User trai