Critical Illness Claims Assessor

The Group Benefits Critical Illness team is looking for a customer-focused, forward thinking individual with strong decision-making abilities to join the team as a Critical Illness Claims Assessor. Reporting to the Associate Manager, you will be responsible for the overall review, assessment, calculation and final decision on Critical Illness claims. Your ability to demonstrate compassion for ill individuals during a difficult time in their lives, while maintaining a level of professionalism and customer focus is a must in this role. **Position Responsibilities**: * Review coverage, eligibility, enrolment, beneficiary information, and supporting medical reports. * Confirm contract provisions and calculate eligible benefits. * Prepare claims system records for payment. * Communicate decisions to claimants and group clients. * Assist plan sponsors with queries and support claimants in acquiring vital documentation. **Required Qualifications:** * Previous Life/disability claims experience would be beneficial * Understanding of medical terminology * Interpretation of contractual wording * Excellent communication skills with the ability to influence internal and external clients at all levels * Ability to demonstrate empathy * Strong Microsoft Office skills (Outlook, Teams, MS Word and Excel) * Excellent judgment - the ability to recognize quickly what needs to be done in order to satisfy the expectations * Validated analytical, organization, time management and decision-making skills * Ability to work efficiently individually and with a team * Proven track record to prioritize and meet deadlines and specific turn-around times * Flexibility to adapt to change and work additional hours as business needs require * Ability to assess risk with each decision **Preferred Qualifications:** * Bilingual (French & English) preferred - The successful candidate may be required to communicate in English and French in order to support clients from various jurisdictions. * Insurance industry experience specifically with Group Benefits preferred **When you join our team:** * We’ll empower you to learn and grow the career you want. * We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. As part of our global team, we’ll support you in shaping the future you want to see. The role being advertised is an existing vacancy. **About Manulife and John Hancock** Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html. **Manulife is an Equal Opportunity Employer** At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and indivi