Sales Associate

**POSITION TITLE:** **Sales Associate** **REPORTS TO:** General Manager **EXPECTED START DATE:** December 2026 **EMPLOYMENT TYPE:** Part Time (5-10 hours per week) **SCHEDULE AVAILABILITY:** * CP Ancaster will be open 7 days a week * Day and evening shifts, Monday to Friday * Day shifts Saturday and Sunday **PURPOSE:** The Sales Associate plays a key role in supporting the General Manager with new membership sales, while also providing excellent customer service to current members. This position includes front desk duties, retail support, and maintaining a welcoming, organized environment. Full on-site training and ongoing support will be provided to qualified candidates. **QUALIFICATIONS:** * Comfortable and confident communicating in English (both spoken and written). * Friendly, positive, and passionate about helping others reach their health and fitness goals. * Strong sales and customer service skills, with the ability to build genuine connections with members and guests. * At least 1 year of experience in sales and/or customer service. * Goal-driven and motivated to achieve membership and private session sales targets. * Able to stay organized, multitask, and work calmly under pressure. * Comfortable using computers and eager to learn **ClubReady** software. * Occasional travel or off-site support may be required. **ESSENTIAL DUTIES AND RESPONSIBILITIES:** * Support the General Manager throughout the sales process — including lead generation, scheduling and confirming intro classes, following up with prospects, and closing sales to meet assigned targets. * Present membership options to new and potential members in a friendly, informative, and engaging way. * Manage retail activities, including promoting and selling studio products and maintaining organized inventory. * Assist members with billing inquiries and support overall membership retention efforts. * Greet and check in members and guests at the front desk, ensuring every visit starts with a warm welcome. * Provide exceptional customer service and contribute to an uplifting member experience through professional, positive communication. * Conduct studio tours for prospective members, building rapport and showcasing what makes Club Pilates special. * Embody and promote our motto: **Do Pilates. Do Life.** — inspiring others to live healthier, more balanced lives. * Demonstrate reliability, punctuality, and commitment to the team’s success. * Show enthusiasm for learning and growth through continued education, training, or workshops. * Understand and follow all studio policies, procedures, and safety protocols. * Take ownership of maintaining a clean, organized studio and follow standard operating procedures for opening and closing. * Support instructors by setting up equipment and ensuring the studio is ready for classes — especially preparing for the first morning class the night before. * Participate in local and community (“grassroots”) events to promote the studio and