Specialist, Technical Network

Location Toronto, Ontario Category Operations & IT Infrastructure Job Id 433574 Req Id: 433574 At Bell, our purpose is to advance how Canadians connect with each other and the world. We achieve this by providing consumers and businesses with the best network technologies in the world, innovative digital solutions and seamless customer experiences. It’s all developed and delivered by the members of #TeamBell and we’re always on the lookout for people with great skills and experiences. We value diversity and provide a supportive, inclusive community where all team members can succeed. And through our commitment to environmental, social and governance initiatives, you will feel good about the greater impact you will have – making every day better for people as they connect, work, learn and play. Join us. You belong at Bell. **Summary** ----------- The Specialist, Technical Network will be a collaborative member of the Managed Infrastructure Services (MIS) team, serving our enterprise customers. This collaborative team provides third-level support to MIS Technicians, Design Engineering for Bell Services (MIS Network, MIS Wireless, IPVPN and NSMIS Security). This position demands an individual who possesses technical expertise with superb customer service. Our mission statement is to deliver service excellence to our customers through our values of placing the customer first, trusting and empowering our people, continuous optimization of our process, learn by doing and partnerships. **Key Responsibilities** ------------------------ * Provide the end-to-end technical leadership to the resolution of customer issues related to Managed Infrastructure Services (MIS); IPVPN, MIS Network, and MIS Wireless. * Manages a variety of security devices such as VPN, firewall, host intrusion prevention systems, identify and access programs, data loss prevention systems, anti-virus and anti-spam systems. * Network Automation & Scripting. Leverage scripting languages (such as Python, Ansible, or Bash) to automate routine L3 network operations, optimize troubleshooting workflows, and drive configuration management across multi-vendor environments (Cisco, F5, Juniper). * Efficiency & Tool Development: Design, build, and maintain lightweight automation scripts and API integrations to proactively monitor network health, accelerate incident resolution times, and reduce manual intervention on repetitive customer service requests. * Provide third level support (L3) for escalations from MIS Technicians (L2) arising from Incidents, Problems, Changes, Requests for Changes and Releases. * Participate in an on-call rotation to serve and support our MIS Technicians in resolving customer issues * Provide technical leadership to Solutions Engineering (Sales) in ensuring customer designs satisfy operational requirements in an efficient and supportive manner * Ability to articulate and communicate complex networking-related concepts to a broad range of technical and non-te