Medical Office Assistant – Temporary, 12-18 Month Position (Leave Coverage)

The **Kincardine Family Health Organization** is currently accepting resumes for the following position(s): · **Medical Office Assistant – Temporary, 12-18 Month Position (Leave Coverage)** **Term:** Temporary, 12-18 month contract, starting January 2027. This posting is for an existing vacancy. **Position Summary** The Kincardine Family Health Organization is a group of family physicians who work together to provide access to primary care to our community. The role of a family practice Medical Office Assistant is to coordinate patient and physician schedules, practice invoice collection, file management, completing forms, processing third-party and uninsured billings and general administrative and office organization. **Here’s what you will be doing:** · Answer multi-line phones and either direct the caller to the appropriate party or handle the caller’s needs yourself · Greet patients upon arrival, register the patient and confirm demographic information is current (address, phone number, consent to leave messages, OHIP information) · Schedule appointments for patients based on physician availability and scheduling preferences · Provide patients with forms as well as copies of relevant office policies · Process payments from patients for co-pays and uninsured visits · Maintain up-to-date patient electronic medical record (EMR) · Call patients to remind them of upcoming appointments and to help the patient coordinate/navigate testing for off-site services (i.e. lab) · Provide patients with support and guidance as needed · Significant amounts of multi-tasking and interruptions · Other duties and responsibilities as determined and communicated **Education and Experience** · Completion of Ontario Secondary School Diploma or equivalent · Previous experience working in an interdisciplinary environment · Previous EMR experience preferred (Telus – PS Suite) · Proficiency in Microsoft Office (Word, Excel, Access, PowerPoint) **Knowledge and Skills** · Solid problem-solving skills · Ability to exercise sound judgement · Strong computer skills to facilitate the use of electronic medical records · Strong organizational skills that reflect ability to perform and prioritize multiple tasks seamlessly with excellent attention to detail · Proficient time management, interpersonal, and communication skills · Ability to work independently and cooperatively in a busy multidisciplinary team · Exercise professionalism always **Overview** · A typical workday may consist of up to an eight (8) hour day, with 60 minutes unpaid for lunch. Schedules will vary but hours are normally from 8:30am to 4:30pm Monday to Thursday, and 8:30am to 1:00pm Fridays. Approximately 25-30 hours per week and varies. · Hourly wage: $22–$24/hour · Artificial intelligence (AI) is not used to screen, assess or select applicants for this position. Interested applicants are encouraged to forward their cover letter, resume and three (3) references to the attentio