Master CRM & SharePoint Development Specialist

Children's Autism Services of Edmonton (CASE) is seeking an experienced **Microsoft 365 and Power Platform professional** to lead the assessment, design, and implementation of a centralized Client Relationship Management (CRM) solution. This contract opportunity will support digital transformation by improving client information management, reporting, workflow automation, and operational efficiency. **Contract Details** Position: Master CRM & SharePoint Development Specialist Term: 12 Months Schedule: 3 Days per Week (22.5 Hours/Week) Location: Hybrid or Remote within Canada Reports To: Director of Capital Projects **Project Overview** The project will establish a Master Client Record, improve reporting, reduce duplicate data entry, automate workflows, strengthen governance, and support future growth using Dataverse, Power Apps, Power Automate, SharePoint Online, and Power BI. **What You’ll Do** * Assess the Microsoft 365 and SharePoint environment. * Review workflows and reporting requirements. * Design and implement a CRM solution. * Configure forms, automation, security, and integrations. * Develop dashboards, documentation, training, and knowledge transfer. **What We’re Looking For** * 5+ years of Microsoft Power Platform and SharePoint experience. * Experience implementing CRM or case management solutions. * Strong knowledge of Dataverse, Power Apps, Power Automate, SharePoint Online, and Power BI. * Strong business analysis and stakeholder engagement skills. * Valid Criminal Record Check with Vulnerable Sector Check /Intervention Record Check Required **To Apply** Please submit your **cover letter and resume** to **hr@childrensautism.ca**. Only those selected for an interview will be contacted. **Application Requirements** Cover Letter, Resume, Relevant Project Experience Summary, Proposed Rate, and Two References. **Please ensure your application addresses the following questions, providing specific examples of your relevant experience:** * Microsoft-Based CRM Implementation: Describe a Microsoft-based CRM solution you have successfully implemented, including your role, the scope of the project, and key outcomes. * Microsoft Power Platform Experience: Outline your hands-on experience with Microsoft Dataverse, Power Apps, and Power Automate, including how you have used these tools to develop solutions or improve business processes. * Master Client Record Development: Explain how you would approach designing and implementing a centralized Master Client Record to ensure data accuracy, consistency, accessibility, and integration across systems. * SharePoint and Microsoft 365 Assessment: Describe your experience assessing SharePoint or Microsoft 365 environments, including identifying opportunities for improvement in system configuration, information management, governance, and operational efficiency. Work Location: Hybrid remote in Edmonton, AB