Team Leader Underwriting Operations

Time Type: Full timeWorker Type: Employee **Team Leader Underwriting Operations** * **Location: Brussels, Belgium** * **Permanent, full-time role supporting accurate and efficient underwriting operations** * **Hybrid role, Happy to talk flexible working** **The opportunity** Join our Brussels-based Underwriting Support function as a Team Leader, managing a team of Underwriting Assistants and providing technical accounting and administrative support that helps the underwriting team deliver an accurate, compliant and professional service. **About QBE** At QBE, we get to the heart of what matters for our customers. And we do it all with a human touch. We’re an international insurer with more than 13,000 people working across 26 countries – which means we’re big enough for your ambitions, yet small enough for you to make a real impact. It’s an exciting time. We’re building momentum towards our vision to become the most consistent and innovative risk partner. What if you could have a positive impact – at work and in the world? As part of the QBE team, you’ll get to spend every day working with people who are passionate, talented and kind. **Your new role:** Reporting to the Operations Senior Team Leader, you will lead, coach and develop a team of Underwriting Assistants, setting clear objectives and providing regular feedback, one-to-ones and development support. * Manage day-to-day workload, capacity and resources, allocating and rebalancing work in response to Underwriting priorities and changing demand. * Monitor KPIs, service levels, quality and productivity, taking timely action when performance or capacity risks emerge. * Coordinate team coverage and cross-training to build capability, resilience and consistent service delivery. * Act as the first point of escalation for day-to-day workload, resourcing and service issues, escalating material risks where appropriate. * Build strong relationships with Underwriting teams, understanding their priorities and ensuring operational support is responsive to business needs. * Promote consistent processes, quality standards and controls, identifying opportunities to simplify ways of working and improve service delivery. * Support the implementation and adoption of new systems and operational initiatives, while ensuring the team operates in accordance with applicable legal, regulatory and internal requirements. * Assist with the production of management information statistics and reports to support the business planning process. **About You** * You will bring experience from the insurance, reinsurance or finance sector * Experience providing technical and leadership support * Good numeracy and written communication skills. * A collaborative approach and effective communication skills. * Good command of either Dutch or French, together with English. * Able to establish and maintain strong customer and broker relationships. * Experience in using risk profiling,