Description du poste
**Medical Office Admin / Patient Care Coordinator Physiotherapy and Wellness Clinic**
Body First Wellness Centre | Scarborough & North York, Toronto, ON
Part-time during training, with the potential to move to full-time | In Person | 7 days a week
**About Us**
Body First Wellness Centre is a multidisciplinary physiotherapy and wellness clinic. We help people recover, move better and feel their best through personalized rehabilitation and fitness care. We have locations in Scarborough and North York, and we’re growing. We’re looking for a motivated, compassionate and detail-oriented Medical Office Admin / Patient Care Coordinator to join our team.
**The Role**
You’ll be the first point of contact for our patients and the link between the front desk, our practitioners and management. You’ll handle bookings, patient inquiries, billing and insurance, and help keep the clinic running smoothly and looking its best. If you care about patients and enjoy a fast-paced, team-focused setting, we’d love to hear from you.
**What You’ll Do**
*Patient Administration*
* Maintain accurate, confidential patient records and keep client files up to date
* Make sure patients complete their electronic intake and consent forms in JaneApp before appointments
*Customer Service*
* Greet patients warmly and professionally, in person and by phone
* Book and rebook appointments in line with each patient’s treatment plan
* Handle incoming and outgoing calls for inquiries, bookings and follow-ups
*Billing & Insurance*
* Process insurance claims and verify patient coverage
* Resolve billing questions professionally
* Generate and reconcile daily financial reports
* Make sure all transactions are processed and closed out at the end of each shift
*Clinic Operations*
* Open and close the clinic as scheduled
* Prepare treatment rooms and keep supplies stocked
* Keep reception, treatment rooms and shared spaces clean and organized
* Wash, fold and stock towels and linens for practitioners
*Marketing Support*
* Help with in-clinic promotions and marketing initiatives
* Encourage patients to share feedback and leave online reviews
**What We’re Looking For**
* Front desk experience in a clinic setting (required); 1+ year as a Medical Administrative Assistant preferred
* Post-secondary education (required)
* JaneApp experience is an asset
* Strong organization, communication and customer service skills
* Friendly, empathetic and able to multitask in a busy environment
* Weekend availability is a must
**Schedule**
We’re open 7 days a week, including statutory holidays. You’ll have 2 days off per week and a mix of day and evening shifts, and you may be scheduled at either location.
* Opening shifts start at 7:00 AM (first appointments at 7:45am)
* Closing shifts run until about 9:15 PM and may run slightly later depending on closing tasks
**Hours & Pay**
* **Training (first 2 weeks):** 15–20 hours/week at $18.50/hour, or $20.00/hour from day one for candidates w