Full-Time Irregularly Scheduled Interfacility Emergency Medical Call Taker - I-EMCT (PTN)

**\*\* If you have already applied via the BCEHS careers portal, please refrain from applying to this posting as it causes duplications and does NOT increase visibility to your application \*\*** **EXTERNAL POSTING:** **Posting:** EB 26:545 (e) **Position:** Full Time Irregularly Scheduled Interfacility Emergency Medical Call-Taker (I-EMCT) **Location:** Vancouver **Position(s):** up to Ten (10) **Posted:** November 9, 2026 **Closing:** November 22, 2026 **Start Date:** ASAP **Training Date:** TBD In accordance with the Mission, Vision, Values and strategic direction of BCEHS and PHSA, safety, including both patient and employee safety, is a priority and a responsibility shared by everyone at BCEHS and PHSA. As such, the requirement to continuously improve quality and safety is inherent in all aspects of this position. The Interfacility - Emergency Medical Call Taker (I-EMCT) is the first point of contact when health care facilities, health care professionals, physicians and nurses, request emergent, urgent, unscheduled care and/or repatriation of patients between health care facilities. The role gathers critical information from the caller and/or hospital medical teams, uses approved protocols and systems to assess the patient transfer requirements and notifies dispatch to send the most appropriate resource. The information gathered is critical and requires understanding of clinical details that will affect the decisions regarding medical services that a patient requires. The role is high pressure, fast paced and includes coordination of emergency patient transfers in which the patient’s life, limb or organs are imminently threatened with potential negative outcomes. The role shows care, compassion and consideration to health authority staff dealing with highly distressing and emotional circumstances and uses persuasive and negotiating skills when handling calls where the caller is confrontational and uncooperative. The I-EMCT facilitates conference calls between sending and receiving physicians, accurately documents summaries that include detailed information and interpretation regarding the patient condition, medical terminology, pharmaceutical information and any other details to support the transfer of care, including identifying the need for additional specialized physician support on the call. In addition, the I-EMCT is also required to contact external and internal partners to ensure exceptional service is provided to our patients and community. **Duties** * Receives and processes all incoming requests from health care professionals, physicians and nurses, for request to transport patients to the appropriate level of care, by confirming information with the caller, inputting detailed medical and non-medical information into a computer, along with any additional information provided by the physician or delegate at a hospital. Follows health authority algorithms, policies and procedures to determine the best course of movement