Business Systems Support Analyst

**Who we are:** At Volant, we believe in doing the right things for the right reasons and continuously strive to improve the health, safety, and environmental contributions that our products and services make to the well construction process. Specializing in casing system installation, we’re focused on transforming the way oil, gas and geothermal wells are constructed by improving safety, efficiency and well integrity. Deeply rooted in technology, our capabilities derive from designing and manufacturing equipment that makes our customers work safer, easier, and more productive by removing people from harm’s way, advancing industry practices, and reducing environmental impacts during the well construction process and for the life of the well. We know that people are more valuable than things and that strong and effective teams are key to our success. We value contributions from every employee and leverage accountability, in a context of trust, to create an atmosphere where everyone can learn, grow, and be respected. We are seeking passionate individuals who are committed to innovation, quality, safety, and a collaborative work environment. **Your role with us:** Reporting to the Business Systems Supervisor, the Business Systems Support Analyst provides functional and technical support for Volant’s business applications. This role works closely with users across the organization to troubleshoot system, process, and data-related issues, manage incoming support requests, and provide guidance and solutions to support the effective use of business systems. **You will bring to the role:** * Diploma, certificate, or degree in Information Systems, Business Information Technology, Computer Science, Business Analysis, or a related discipline. * Approximately 2+ years of related experience in systems analysis, business analysis, technical support, IT support, or supporting enterprise business applications. * Experience supporting ERP, PLM, or other enterprise business applications is an asset. * Experience with Infor SyteLine / CloudSuite Industrial (CSI), Infor OS, Infor LTR, Aras PLM, Infor FactoryTrack, or Infor CPQ is considered an asset. * Working knowledge of relational databases and Microsoft SQL, including the ability to query and analyze data for troubleshooting and reporting purposes. * Manufacturing industry experience is considered an asset, but is not required. * Strong analytical and problem-solving skills, with the ability to investigate issues across systems, data, and business processes. * Strong organizational skills with the ability to manage and prioritize multiple support requests. * Strong written and verbal communication skills, with the ability to explain technical concepts to users with varying levels of technical knowledge. * Strong interpersonal skills with the ability to work independently and collaboratively with users, technical teams, and external vendors. **What we offer you:** * A culture that values you, your collabo