Full-Time Medical Office Administrator

**About the Position** Dr. Jacob Matz’s orthopaedic surgery practice is seeking an organized, dependable and patient-focused Medical Office Administrator to manage daily office operations and support efficient patient care. The successful candidate will work closely with Dr. Matz within a group practice alongside eight other orthopaedic surgeons and their medical office assistants. Strong communication skills, attention to detail, discretion and the ability to follow tasks through to completion are essential. **Key Responsibilities** **Patient reception and communication** · Greet and register patients in a professional, welcoming and helpful manner. · Verify and update patient demographic and contact information. · Coordinate patient flow and communicate delays or concerns to the physician. · Manage incoming telephone calls, emails and other correspondence; take accurate messages and route clinical questions to the physician. · Communicate professionally and compassionately with patients, families, referring offices and other health care providers. **Referrals appointments and surgical bookings** · Receive, organize and track referrals for physician review. · Coordinate appointments and maintain accurate physician schedules. · Manage appointment and surgical wait lists, cancellations and rescheduling. · Coordinate surgical bookings and hospital admissions with the appropriate hospital departments. · Communicate physician-approved appointment, surgical and preparation instructions to patients. · Track outstanding referrals, bookings and administrative requests to support continuity of care. · Prepare consent documentation and witness patient signatures as directed. **Billing and payment administration** · Prepare, submit and reconcile fee-for-service billings to Medicare, WorkSafeNB and other third-party payers. · Follow up on rejected claims, billing discrepancies and outstanding payments. · Coordinate requests for third-party forms and reports, including collecting applicable fees and issuing receipts. **Electronic records and correspondence** · Maintain accurate, organized and confidential electronic patient records. · Ensure relevant referrals, reports, imaging information and correspondence are available for scheduled appointments. · Prepare and proofread physician correspondence and clinical documentation from dictation or draft material within the electronic medical record. · Prepare administrative portions of patient forms and reports for physician review. · Process incoming and outgoing documents and coordinate authorized requests for patient records. · Communicate with pharmacies, consultants, family physicians and other health care providers as directed. **Office operations** · Order and maintain office and examination room supplies. · Maintain clean, organized examination rooms and coordinate cleaning and restocking. · Assist with the care and maintenance of office equipment. · Complete daily opening a