Network Engineer, Network Management, Deloitte Global Technology

**Job Type:** Permanent **Work Model:** Remote **Reference code:** 135868 **Primary Location:** Toronto, ON **All Available Locations:** Toronto, ON; Calgary, AB; Ottawa, ON; Vancouver, BC **Our Purpose** At Deloitte, our Purpose is to make an impact that matters. We exist to inspire and help our people, organizations, communities, and countries to thrive by building a better future. Our work underpins a prosperous society where people can find meaning and opportunity. It builds consumer and business confidence, empowers organizations to find imaginative ways of deploying capital, enables fair, trusted, and functioning social and economic institutions, and allows our friends, families, and communities to enjoy the quality of life that comes with a sustainable future. And as the largest 100% Canadian-owned and operated professional services firm in our country, we are proud to work alongside our clients to make a positive impact for all Canadians. By living our Purpose, we will make an impact that matters. * Have many careers in one Firm. * Enjoy flexible, proactive, and practical benefits that foster a culture of well-being and connectedness. * Learn from deep subject matter experts through mentoring and on the job coaching Deloitte Global is the engine of the Deloitte network. Our professionals reach across disciplines and borders to develop and lead global initiatives. We deliver strategic programs and services that unite our organization. **What will your typical day look like?** ----------------------------------------- The primary objective of this position is to provide operational support to the Network Security Services team with a focus on the DDI & Remote Access VPN Service which provides 24x7 VPN support to the Deloitte member firms. The position works closely with other Deloitte groups and vendors to provide exceptional customer support. The network engineer roll requires skills that enable the individual to deliver a high level of service and to meet the expectations from the business of a highly available agile infrastructure. Communication skills, combined with a knowledge of core, specialized and technical competencies are required, along with a very solid understanding of an enterprise IT infrastructure operational environment, adhering to industry best practice. **Primary Responsibilities Include:** * Provide operational support for DDI & remote access VPN on multiple platforms across the Deloitte global infrastructure. * 24x7 VPN device monitoring, operation and management. * First responder to monitored alerts, incidents and issues. * Monitoring, and troubleshooting of Infoblox, BlueCat and Palo Alto systems. * Perform DDI & VPN policy changes, analysis and clean-up as requested by firms. * Provide visibility and insight to assist customers with activity and usage information across platforms. * Create and maintain network and application-level documentation of our service environment. * Track and evaluate ve