Member Service Representative 2 MSC

**About StellerVista** StellerVista Credit Union proudly anchors itself in the Kootenay and Boundary regions of British Columbia, offering a comprehensive range of financial services to communities including Cranbrook, Castlegar, Fernie, Elkford, Sparwood, the Slocan Valley, and Greenwood in the West Boundary. We are dedicated to serving our members providing financial services while focusing on fostering local economic growth by employing residents and reinvesting profits back into our local communities. Our mission is to be more than just a financial institution, but a vital part of the local fabric. *In the spirit of reconciliation, StellerVista Credit Union would like to respectfully acknowledge the land on which we serve our membership and meet is within ʔamakʔis Ktunaxa, the traditional and unceded homelands of the Ktunaxa Nation, as well as the traditional and unceded homelands of the Syilx, Sinixt, and Secwepemc.* **The Opportunity** If you are ready for an exciting career move to a progressive financial services organization dedicated to cooperative values and exemplary member service, this could be just what you’re looking for. We are currently recruiting for the position of ***Member Service Representative 2.*** **Position Overview** We are hiring for our Member Solutions Centre, which provides excellent member service primarily over the phone or through our virtual platforms. In this role, you will help members with their savings (in regular and registered accounts), their accounts (ensuring they are in the best account for them) and assisting with quick requests through our remote or virtual channels. Plus, you will prepare and complete required documentation quickly and accurately, resulting in an easy, stress-free experience for the member. You will assist members in different stages of their lives so they will be ready for their next financial milestone. **This position is a bargaining unit position** **Schedule Description** **Permanent Full -Time (37 hrs weekly)** Monday Wednesday and Friday: 9:45am – 6:15pm Tuesday & Thursday: 10:00am – 6:15pm **Wage scale: $28.76/hr - $33.80/hr.** **Note:** These hours may be altered or increased due to operational requirements. **Education and Experience** Do you have a secondary school diploma plus a minimum of approximately 2 years’ related sales and service experience from a financial Institution in a Member Service Representative Role? OR Candidates with an equivalent combination of education and experience will also be considered. **We Value:** * Accountability - to our members, the StellerVista team, and our communities * Responsiveness **–** to listen and care so to provide exceptional service and advice. * Ability to build trust – with members and others in the StellerVista team * Foster belonging **-** our credit union promotes diversity, equity, and inclusion with our members, within our communities and each other * Excellent Communication skills - written and or