Operations & Customs Process Specialist

Reporting to the Director, North American Import-Export and Customs, the successful candidate coordinates inbound and outbound ocean container movements for several Canadian divisions. They monitor timelines, documents and costs to limit delays and additional charges. The role has a significant analysis and continuous improvement component: the incumbent maps processes, proposes sustainable solutions and builds control tools, dashboards and reports in Excel, in collaboration with freight forwarders, brokers and internal teams. **Job advantages** ------------------ * A competitive salary with opportunities for advancement and career development. * Remote work may be available in accordance with the company’s current policy and the requirements of the role. * A group insurance plan and a pension plan with employer contributions. * Telemedicine and an employee and family assistance program. * Recognition and health and wellness programs. * An on-site gym in Rougemont. * Activities organized by the company. **Key activities** ------------------ * Coordinate and track inbound and outbound ocean containers, from customs clearance to delivery and the return of empty containers. * Maintain up-to-date visibility on container status, key dates, free time periods, demurrage and detention risks, and associated costs. * Communicate with freight forwarders, brokers, suppliers and internal teams to anticipate variances and implement the required corrective measures. * Verify the accuracy of import, export and customs clearance documents and data; prepare the required commercial invoices and request freight rates as needed. * Analyze freight invoices and ocean charges, determine responsibilities under Incoterms® and follow up on variances and refunds. * Design and maintain master files, tracking tools, dashboards and automated reports in Excel. * Consolidate and validate data from the various divisions, then analyze it to identify trends, root causes of variances and savings opportunities. * Research, assess and recommend solutions, work methods or digital tools that reduce manual entry, duplicate handling, errors and processing times. * Participate in the design, testing, implementation and monitoring of approved improvements; measure results and adjust methods as needed. * Harmonize data, tools and tracking methods across divisions to strengthen operational controls and provide easier access to consistent, up-to-date information. * Write and maintain procedures, work instructions and user guides. **Required training and experience** ------------------------------------ * College diploma (DEC) or bachelor’s degree in international business, logistics, business administration or a related field; an equivalent combination of education and experience may be considered. * 5 to 7 years of experience in operations coordination, logistics, import-export, data analysis or continuous improvement. * Advanced Excel skills (PivotTables, Power Query); knowledge of Po