Bilingual Customer Service Representative

HOLSTEIN CANADA is the largest dairy breed association in Canada, serving more than 9,500 active dairy producers since 1884. With dynamic leadership and a clear vision, we are eagerly embarking on an exciting, tech-friendly future. We offer a strong team-oriented workplace, supportive leadership, and the chance for you to play a key role in our future. In 2025, our Classification Service celebrated 100 years of dedication to Canada’s dairy farmers. YOU KNOW CUSTOMER SERVICE AND THE DAIRY INDUSTRY! You are driven, accurate, accountable, and organized. You communicate clearly, listen well, solve problems with care, and take pride in providing excellent service. You are eager to use your knowledge to support dairy producers, members, and customers while resolving complex Herdbook issues. In this role, YOU WILL: •Support members and customers with services, questions, orders, and account balances •Process Herdbook transactions, including registration, ownership and pedigree orders •Respond to calls, emails, and text messages within established turnaround times •Collaborate with team members to resolve issues and support a positive customer experience •Process embryo transfer files and exports with international Herdbooks •Review genomic lab results and conduct parentage verification research YOU OFFER: •Customer service experience •Dairy industry knowledge; genetics knowledge an asset •Strong communication, computer, and research skills with attention to detail •Sound judgment within guidelines; able to work independently or with a team •Bilingual French/English skills are required WE OFFER: •Competitive salary and benefits •Training, support, and continuous learning in genetics, genomics, and Herdbook services •A collaborative team environment focused on service and continuous improvement •The opportunity to support dairy producers, members, and customers across Canada Qualified candidates are encouraged to apply at HRmailbox@holstein.ca by **November 26**, **2026**. We thank all applicants; only those selected for an interview will be contacted. Holstein Canada is committed to a barrier-free recruitment process. To request accommodation, please contact hrmailbox@holstein.ca. The salary range for this position is approximately **$46,000 to $55,000**. Holstein Canada does not utilize Artificial Intelligence (AI) in the screening, assessment, or selection of applicants. \*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\* PRÉPOSÉ OU PRÉPOSÉE AU SERVICE À LA CLIENTÈLE – SERVICES DU LIVRE GÉNÉALOGIQUE HOLSTEIN CANADA est la plus grande association de race laitière au Canada et sert depuis 1884 un effectif qui regroupe plus de 9500 producteurs laitiers en activité. Soutenus par un leadership dynamique et une vision claire, nous avançons avec enthousiasme vers un avenir pass