ROOM ATTENDANT

*Vintage Hotels & Niagara’s Finest Hotels is currently seeking a* ***Room Attendant*** *to join our growing team! This is a great opportunity that can provide flexibility, valuable work experience, and a chance to work with a tenured team.* ***Job Title: Room Attendant*** *Property: Vintage Hotels & Niagara’s Finest Hotels* ***\*\*\*Please note: By applying to this posting, you are applying for opportunities that may be available at any Vintage Hotels or Niagara's Finest Hotels property.\*\*\**** *This posting is for an* ***existing vacancy*** *within Lais Hotel Properties Limited.* **Position Summary:** To ensure that guestrooms are cleaned and maintained in a manner consistent with a superior quality hotel. **Duties and Responsibilities:** Primary Responsibilities: * **Providing personalized and exceptional guest service at every given opportunity** * Ensures bathrooms are clean and free of hair * Ensures guest room areas are clean and free of dust * Ensures carpets are vacuumed daily * Ensures corridors and guest room doors are clean * Maintains equipment, locker, cupboards, and vacuums * Ensures cart room and cart are well maintained and organized * Reports any maintenance needed in rooms to the Maintenance Department * Reports anything missing in rooms to the Housekeeping Supervisor on duty * All articles found in rooms to be taken to lost & found daily to ensure the items are logged and labelled correctly * Having a thorough knowledge of Lais Hotel Properties’ products and services * Suggesting additional products and services meeting our Guests’ specific preferences * Assessing guests’ individual needs to meet standards for additional products and services * Actively seeking ways to meet Guests’ product or service needs * All other duties as assigned Professional Requirements: * Grade 12 is recommended * Second language is an asset * Good interpersonal skills and public relations * Self-motivated * Able to work unsupervised * Must be flexible for various shifts including weekends and holidays * Good organization skills * Excellent hygiene is a necessity and standard * Hospitality experience is considered an asset * Excellent communication skills, especially oral and telephone skills * WHMIS training an asset * Previous up-selling and/or sales experience is considered an asset **Personal Attributes:** * Ability to handle customer complaints * Punctual and dependable * Good attitude * Confidence in selling and up-selling products and services * Positive sales-oriented personality * Desire to meet goals * Ethical and honest **Physical Requirements:** * Lifting and twisting * Pushing * Pulling * Walking * Standing * Stressful deadlines ***Questions, quoting the job title and location, may be directed to*** ***hr@vintage-hotels.com*** *Lais Hotel Properties Limited is committed to fostering a diverse, inclusive, and accessible workplace where all individuals are valued and respected. We welcome and encourage applications fr