Lead Guide – Outdoor Specialty Retail Sales

In 1990, Valhalla Pure Outfitters opened as a small shop on Slocan Lake, named for the rugged peaks, remote trails and unpredictable weather of BC’s Valhalla Provincial Park. It was there that we learned what true adventure demands, and what great gear should deliver. A lot has changed since 1990, but our promise is still the same: to make mountain life better, to stay unapologetically local, and to carry the passion for adventure forward for generations to come. The North Vancouver store sits at the trailhead to world class outdoor environments and has built a store experience to match, providing help and support for every level adventurer. Since opening in 2023, VPO North Vancouver has built close relationships with unique, specialist brands, including becoming Canada’s only physical Durston retailer. **What you’ll do:** As a Lead Guide, you’ll work alongside the store manager to drive sales and deliver exceptional customer service. You’ll set the standard on the floor, train and motivate the team, and help every customer find the right gear through our guided sales experience. This is a full-time position of approximately 28–37.5 hours per week. * Support the store manager on the sales floor and set the standard for our guided sales experience * Use effective feedback models to coach staff and support their development * Drive sales and help the team hit store targets * Open and close the store as a keyholder, including cash handling and end-of-day reconciliation * Keep merchandising and store standards sharp * Help with receiving, inventory counts and stock accuracy * Support in-store events, clinics and community nights * Feature in the store’s social media content **What we're looking for:** * Minimum 1 year of retail or sales experience; experience leading, training or supervising others is an asset. * Sales-driven mindset with a relationship-focused approach, and the ability to train, delegate and motivate effectively. * Experience using inventory management, and POS systems. * Team-oriented spirit with the ability to thrive in a collaborative environment. * Great problem solving skills. * Flexibility to work evenings, weekends, and varied hours as needed. * Strong command of English, both verbal and written. * Ability to commute to North Vancouver. * You’re passionate about technical outdoor pursuits like backpacking, ultralight hiking, climbing, trail running or ski touring, and can talk gear with customers at every level. **What we offer:** * $21.00–$25.00 per hour, plus 4% vacation pay on all hours worked. Your exact rate depends on your job-related skills, relevant experience, education and training. * Opportunity for growth and advancement within the company. * Ongoing training and development opportunities. * Generous staff discounts and pro deals with industry partners * Free or discounted access to outdoor industry events If you believe an exceptional in-store experience leads to exceptional experiences outdoors, we wan