Représentant(e) du service à la clientèle bilingue

**ENGLISH** **About the Role** Twelve Oaks is looking for a Bilingual Customer Service Representative (English/French) to join our Customer Service team. You'll be the first point of contact for our customers — taking phone calls, entering orders accurately, answering questions, and resolving claims and complaints with professionalism and care. If you're organized, detail-oriented, and enjoy helping people, we'd love to hear from you. **What You'll Do** ● Answer incoming customer calls and take/enter orders accurately in our order system. ● Respond to customer questions about products, pricing, order status, and accounts. ● Receive, log, and help resolve customer claims (damaged goods, shortages, shipping errors, etc.), coordinating with our warehouse and sales teams. ● Help expedite urgent shipments when needed. ● Support our sales team with price quotes, documentation, and customer follow-ups. ● Coordinate with our accounting team on accounts receivable matters when needed. ● Keep customer and order records accurate and up to date. ● Attend team meetings and training sessions to keep improving how we support our customers. ● Be a helpful, professional voice for Twelve Oaks on every call. **What You Bring** ● Fully bilingual in English and French (spoken and written) — required. ● 2+ years of customer service, call centre, or order desk experience; flooring or building products industry experience is a plus. ● Comfortable on the phone, with strong attention to detail for order accuracy. ● Calm, professional approach to resolving customer issues and complaints. ● Experience with ERP/CRM systems is an asset; comfortable learning new systems. ● High school diploma required; post-secondary education is an asset. ● Familiarity with using AI tools is a strong asset. **What We Offer** ● Competitive pay: $48,000–$52,000 per year, based on experience. ● Group benefits plan (health/dental). ● A stable, in-office role with a supportive, close-knit team at our Markham office. **How to Apply** Apply directly through this posting, or send your resume to hr@twelveoaks.ca. We thank all applicants for their interest; only those selected for an interview will be contacted. Twelve Oaks is an equal opportunity employer. We welcome applications from all qualified candidates and provide accommodation during the recruitment process in accordance with the Ontario Human Rights Code and AODA. If you require accommodation at any stage, please let us know. **FRANÇAIS** **À propos du poste** Twelve Oaks est à la recherche d'un(e) représentant(e) du service à la clientèle bilingue (anglais/français) pour se joindre à notre équipe du service à la clientèle. Vous serez le premier point de contact de nos clients : vous répondrez aux appels téléphoniques, saisirez les commandes avec précision, répondrez aux questions et résoudrez les réclamations et les plaintes avec professionnalisme et attention. Si vous êtes une personne organisée, minutieuse et