Retail Sales Associate

**Front Desk (Customer Experience Lead)** Clear Nordic Spa - Calgary, AB $19-$20 an hour - Full-time, Part-time **Do you embody wellness practices? Are you looking to be part of a health-focussed team in an entrepreneurial environment? Do you cultivate mindfulness in your daily life? Clear Nordic Spa is your new family.** **Clear Nordic Spa** is the product of our passion to spread the joys and benefits of stillness through mindfulness and meditation, nordic hot and cold therapies throughout the YYC community. We are passionate about creating an unparalleled customer experience and are looking for outgoing, hard working individuals to be part of our new **Clear Nordic Spa** team. Please visit our website at **clearnordic.ca** to learn more about our company and values. We have an immediate opening for **a Customer Experience Leader** in our Calgary location in the Signal Hill neighborhood. This opportunity requires a results-oriented individual who thrives on building relationships with the community and their team, who can manage their time accordingly while being a team player in our innovative entrepreneurial environment. *We are looking for teammates who can work evenings and weekends, including from 4:00 PM to 11:30 PM to assist Calgarians in accessing our amazing services throughout the week. Please* ***do not apply*** *if these hours do not work for your schedule.* Benefits are provided after your probation training period along with additional perks, including spa access, discounts to our amazing local retail partnerships, friends and family discounts, and access to wellness events with YYC leaders in mindfulness. **ALL APPLICATIONS MUST BE ACCOMPANIED BY A COVER LETTER. NO EXCEPTIONS.** Reports to: Operations Manager and Assistant Manager **Key Duties and Responsibilities** * Membership sales, education and client care * Responsible for overseeing opening and closing duties depending on the shift schedule * Develop and maintain strong relationships with customers and community partners * Deals with everyone – from staff to client – in a professional and genuine manner * Has a desire to really connect with people and help them relieve their pain and stress * Cleaning, operations, retail, and guiding incredible customer experiences * Greeting all customers at the door and determine their needs and demands * Prompt and consistent communications with management, your team, and the client * Ensure all pricing and any extras are understood by customer and they always know what to expect next * Customer Sales – checking customers in, upselling, customer follow-up and customer experience * Stay up to date on all new products and improvements * Return all customer phone calls within 20 minutes **Experience** * Min 3 years of customer facing sales or customer service experience * Strong verbal and written communication * Thrive in a unique entrepreneurial environment * Previous experience in a business administrative role an asset *