Student Support, Software and Data Analysis Coordinator

**Competition Number: REQ 7550** **TITLE:** Student Support, Software and Data Analysis Coordinator **DIVISION:** Student Wellbeing & Support **SALARY:** Payband J, starting rate $44.48 per hour **SCHEDULE:** Monday to Friday, 8:30 am to 4:30 am **HOURS PER WEEK:** 35 **LOCATION:** 200 King St.E. **WORK MODALITY:** Hybrid (2 days on-site) **STATUS:** Full-Time Support **VACANCY:** Replacement **EFFECTIVE DATE:** Immediately **CLOSING DATE:** November 20, 2026 ***Land Acknowledgement:*** *George Brown Polytechnic is located on the traditional territory of the Mississaugas of the Credit First Nation and other Indigenous peoples who have lived here over time. We are grateful to share this land as treaty people who learn, work, and live in the community with each other.* ***Equity Statement:*** *George Brown Polytechnic is committed to creating and sustaining an equitable and inclusive learning and working environment. We encourage and actively seek applications from Indigenous, Black, racialized people, visible minorities, 2SLGBTQIA+ persons, all genders, and persons with disabilities.* ***GBP Vision:*** *To be a polytechnic renowned for its inclusion, excellence, relevance, impact, and leadership.* **Position Summary** Reporting to the Sr Manager Career Services and Student Success Analytics, the incumbent is the Coordinator, Software Support and Data Analyst for the services areas of Accessible Learning Services, Counselling & Student Well-being and Student Accommodation Support Services. The incumbent will oversee the ongoing operation, development, and maintenance of client services software databases utilized by the service areas (currently Point n Click Solutions and ClockWork) in close collaboration with the other service area Managers. They are the main point of contact for troubleshooting system errors, developing and implementing new functionality, reviewing new releases, monitoring user input, and recommending improvements to enhance or improve the user experience and the accuracy of data reports. The incumbent plays a key role in responding to new business requirements, updates and system enhancements including supporting deployment and development of client-management software platform. The incumbent is responsible for assisting staff with system troubleshooting and training on forms and processes and creates new training and system documentation on an ongoing basis. The incumbent will also work closely with the Sr. Manager to identify new software solutions to meet service area needs. **Key Responsibilities** * Provide support for the ongoing administration, operation, maintenance, customization, project management, integration and troubleshooting of service area client management software systems (ClockWork and Point n Click Solutions) and be the subject matter expert and primary contact for the day-to-day administration of the system. * Maintain test environments or test cases to trial new versions, review new